Martin Nikolov
Customer Support Agent
Sofia
Summary
Dynamic and goal-oriented professional with a strong commitment to achieving success. I approach challenges with patience and resilience, ensuring optimal performance under pressure. With extensive experience in both day and night shifts, I am well-prepared and confident in my ability to meet job requirements. I look forward to the opportunity to become a valuable asset to your team.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Support Agent
Sofia Stars
11.2024 - Current
Bartender
IGT Group OOD
04.2024 - 10.2024
- Delivered exceptional service to international clientele at the largest Black Sea resort.
- Expertly crafted and served a diverse range of cocktails, hot beverages, beers, and more.
- Processed payments efficiently through cash and card transactions.
- Prepared daily supply orders for essential products and materials.
- Developed weekly staff scheduling to optimize bar operations.
Bartender
Happy Consortium Zita AD
10.2018 - 03.2024
- Provided exceptional customer service in the vibrant atmosphere of the bars at Sofia Airport Terminal 2, efficiently managing high passenger volume.
- Increased customer satisfaction through prompt and friendly service.
- Streamlined operations to enhance efficiency and reduce wait times.
Order Picker
Otto workforce
07.2017 - 09.2018
- Efficiently processed online orders from customers in a high-volume food warehouse.
- Improved order accuracy by implementing streamlined request procedures.
Credit consultant
TBI Bank
01.2017 - 05.2017
- Offered tailored banking products to clients, enhancing their financial solutions and driving revenue growth.
- Identified client needs, tailoring solutions for maximum satisfaction.
- Cultivated strong client relationships, boosting customer loyalty.
- Achieved sales targets, driving revenue and market penetration.
Education
Bachelor - Aviomanagement
VVVU Georgi Benkovski
Pleven, Bulgaria 04.2001 -
Interests
Sport - football
volleyball
Hiking and camping
Music festivals
Timeline
Customer Support Agent
Sofia Stars
11.2024 - Current
Bartender
IGT Group OOD
04.2024 - 10.2024
Bartender
Happy Consortium Zita AD
10.2018 - 03.2024
Order Picker
Otto workforce
07.2017 - 09.2018
Credit consultant
TBI Bank
01.2017 - 05.2017
Bachelor - Aviomanagement
VVVU Georgi Benkovski
04.2001 -
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