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Martin Lazarov
Sr. Quality Evaluator
Sofia
Summary
Proven leader in quality control, adept at leveraging technical knowledge and an analytical mindset for process improvement. Skilled in database management and critical thinking, I consistently achieved strategic goals, driving results and fostering innovation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
17
17
years of post-secondary education
4
4
Certifications
Work History
Sr. Quality Evaluator
Concentrix Services Bulgaria LTD
10.2021 - Current
- Leveraged advanced software tools for streamlined data entry and organization, reducing manual errors.
- Worked closely with the research and development team to ensure that new products met established quality criteria before entering production.
- Enhanced product quality by implementing thorough evaluation processes and identifying areas for improvement.
- Managed documentation related to quality evaluations, ensuring accurate records were kept for reference and regulatory compliance purposes.
- Performed root cause analysis of defects and implemented corrective actions, minimizing future occurrences of similar issues.
Sr. Verification Analyst
Concentrix Services Bulgaria LTD
08.2020 - 10.2021
- Maintained strict adherence to data privacy regulations, safeguarding sensitive client information at all times.
- Mentored junior analysts in effective strategies for swift problem resolution while maintaining a keen eye for detail.
- Analyzed trends in verification requests to identify areas for improvement or enhanced support.
- Managed high-volume caseloads efficiently, prioritizing tasks based on level of urgency or complexity.
- Identified fraudulent activities through meticulous analysis, protecting clients from potential losses.
Verification Analyst
Concentrix Services Bulgaria LTD
03.2020 - 08.2020
- Responsible for conducting thorough investigations and examining factual accuracy of information for various procedures, ensuring precision and integrity.
Retail Seller
Online Stores Management
09.2016 - 01.2020
- Optimized website performance for improved customer experience and higher conversion rates.
- Created eye-catching merchandise displays, resulting in increased sales.
Sales Representative
Dortome BG Ltd.
12.2018 - 04.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Store Manager
Costa Coffee , Coffee Standard EOOD
02.2009 - 02.2015
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Master of Arts - Photography
New Bulgarian University
Sofia, Bulgaria 09.2012 - 10.2024
Degree in Laser Technology - Precision Engineering And Optics
M.V. Lomonosov
Sofia, Bulgaria 09.2003 - 05.2008
Skills
Quality Control
Analytical mindset
Technical knowledge
Defect Identification
Employee Supervision
Process Validation and Improvement
Database Management
Teamwork and Collaboration
Problem-Solving
Critical Thinking
Software
CSS
C#
Lua
Languages
Bulgarian
Native language
English
Advanced
C1
Certification
Software Technologies
Timeline
Programming Fundamentals and Unit Testing
01-2025
Programming Advanced for QA
01-2025
QA Fundamentals and Manual Testing
06-2023
Software Technologies
05-2023
Sr. Quality Evaluator
Concentrix Services Bulgaria LTD
10.2021 - Current
Sr. Verification Analyst
Concentrix Services Bulgaria LTD
08.2020 - 10.2021
Verification Analyst
Concentrix Services Bulgaria LTD
03.2020 - 08.2020
Sales Representative
Dortome BG Ltd.
12.2018 - 04.2019
Retail Seller
Online Stores Management
09.2016 - 01.2020
Master of Arts - Photography
New Bulgarian University
09.2012 - 10.2024
Store Manager
Costa Coffee , Coffee Standard EOOD
02.2009 - 02.2015
Degree in Laser Technology - Precision Engineering And Optics
M.V. Lomonosov
09.2003 - 05.2008
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