Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariya Todorova

Mariya Todorova

Plovdiv,Bulgaria

Summary

CONTACT Plovdiv, Bulgaria 4000 +359 88 7706343 mar4elina_8@yahoo.com

Overview

19
19
years of professional experience

Work History

Store Manager

Caffee Nero Holding
London, Surrey
09.2020 - 09.2024
  • Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
  • Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
  • Managed store budget, controlling expenses to ensure financial targets were met.
  • Implemented visual merchandising strategies to enhance product visibility and drive sales.
  • Led a team of 20 staff, providing training, performance feedback, and personal development support.
  • Coached employees on upselling techniques, significantly increasing average transaction value.
  • Organized promotional events to increase product awareness.
  • Planned special promotions or discounts based on market trends.
  • Updated and maintained store signage and displays.

Shift Leader

Strand Palace Hotel
London, London
05.2013 - 10.2017
  • Promptly reported issues arising during shifts and inefficient staff to management.
  • Organised staff rotas strategically to maximise productivity.
  • Covered employee absences, completing tasks on their behalf or finding suitable shift replacement.
  • Implemented new procedures to enhance efficiency and improve customer service standards.

Accountant

Building company
Plovdiv, Bulgaria
11.2008 - 05.2011
  • Prepared and submitted VAT returns in compliance with HMRC regulations, minimising company tax liabilities.
  • Analysed financial data to produce monthly reports, providing insights into company performance for stakeholders.

Accountant

M Car LTD -BMW Bulgaria
Plovdiv, Bulgaria
07.2005 - 11.2008
  • Prepared and submitted VAT returns in compliance with HMRC regulations, minimising company tax liabilities.
  • Analysed financial data to produce monthly reports, providing insights into company performance for stakeholders.
  • Managed accounts payable and receivable, ensuring timely settlement of invoices and maximising cash flow.

Education

Diploma of Higher Education - Business management

Regent college
London, United Kingdom
05.2015

Bachelor of Science - Accounting And Finance

Slavic University
Kyiv Institute
10-2005

Skills

  • E-Commerce management
  • Cash handling
  • Financial reporting
  • Logistics co-ordination
  • Business analytics
  • Scheduling employees
  • Inventory management
  • Stock control systems
  • Customer engagement
  • Health and safety regulations
  • Staff mentoring
  • Customer service skills
  • Staff recruitment
  • Sales forecasting
  • Budget management
  • Customer service
  • Upselling techniques
  • Team leadership
  • Employee training
  • Financial analysis
  • Payroll administration and timekeeping
  • Human resources
  • Team development
  • Management team building
  • Active listening
  • Customer feedback analysis
  • Budget control
  • Training and mentoring
  • Forecasting
  • Documentation and reporting
  • Hourly shift management
  • Work Planning and Prioritization
  • Staff training/development
  • Store opening and closing procedures
  • Sales management
  • Financial planning
  • Accurate cash handling
  • Hospitality and accommodation
  • Payroll management

Languages

Bulgarian
First Language
English
Advanced
C1
Russian
Elementary
A2

Timeline

Store Manager

Caffee Nero Holding
09.2020 - 09.2024

Shift Leader

Strand Palace Hotel
05.2013 - 10.2017

Accountant

Building company
11.2008 - 05.2011

Accountant

M Car LTD -BMW Bulgaria
07.2005 - 11.2008

Diploma of Higher Education - Business management

Regent college

Bachelor of Science - Accounting And Finance

Slavic University

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Mariya Todorova