Mariya Todorova
Plovdiv,Bulgaria
Summary
CONTACT Plovdiv, Bulgaria 4000 +359 88 7706343 mar4elina_8@yahoo.com
Overview
19
19
years of professional experience
Work History
Store Manager
Caffee Nero Holding
London, Surrey
09.2020 - 09.2024
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Updated and maintained store signage and displays.
Shift Leader
Strand Palace Hotel
London, London
05.2013 - 10.2017
- Promptly reported issues arising during shifts and inefficient staff to management.
- Organised staff rotas strategically to maximise productivity.
- Covered employee absences, completing tasks on their behalf or finding suitable shift replacement.
- Implemented new procedures to enhance efficiency and improve customer service standards.
Accountant
Building company
Plovdiv, Bulgaria
11.2008 - 05.2011
- Prepared and submitted VAT returns in compliance with HMRC regulations, minimising company tax liabilities.
- Analysed financial data to produce monthly reports, providing insights into company performance for stakeholders.
Accountant
M Car LTD -BMW Bulgaria
Plovdiv, Bulgaria
07.2005 - 11.2008
- Prepared and submitted VAT returns in compliance with HMRC regulations, minimising company tax liabilities.
- Analysed financial data to produce monthly reports, providing insights into company performance for stakeholders.
- Managed accounts payable and receivable, ensuring timely settlement of invoices and maximising cash flow.
Education
Diploma of Higher Education - Business management
Regent college
London, United Kingdom05.2015
Bachelor of Science - Accounting And Finance
Slavic University
Kyiv Institute10-2005
Skills
- E-Commerce management
- Cash handling
- Financial reporting
- Logistics co-ordination
- Business analytics
- Scheduling employees
- Inventory management
- Stock control systems
- Customer engagement
- Health and safety regulations
- Staff mentoring
- Customer service skills
- Staff recruitment
- Sales forecasting
- Budget management
- Customer service
- Upselling techniques
- Team leadership
- Employee training
- Financial analysis
- Payroll administration and timekeeping
- Human resources
- Team development
- Management team building
- Active listening
- Customer feedback analysis
- Budget control
- Training and mentoring
- Forecasting
- Documentation and reporting
- Hourly shift management
- Work Planning and Prioritization
- Staff training/development
- Store opening and closing procedures
- Sales management
- Financial planning
- Accurate cash handling
- Hospitality and accommodation
- Payroll management
Languages
Bulgarian
First Language
English
Advanced
C1
Russian
Elementary
A2
Timeline
Store Manager
Caffee Nero Holding
09.2020 - 09.2024
Shift Leader
Strand Palace Hotel
05.2013 - 10.2017
Accountant
Building company
11.2008 - 05.2011
Accountant
M Car LTD -BMW Bulgaria
07.2005 - 11.2008
Diploma of Higher Education - Business management
Regent college
Bachelor of Science - Accounting And Finance
Slavic University