Mario Nedyalkov
Sofia
Summary
With a diverse background that spans from Netcube Ltd. to freelance translation, I specialize in technical troubleshooting and effective communication, significantly enhancing customer satisfaction and operational efficiency. My proactive problem-solving skills and expertise in document translation have consistently elevated team performance and service quality, reflecting my commitment to excellence and collaborative success. I possess exceptional listening and communication abilities, complemented by an organized and systematic approach. I consistently deliver high-quality translations from English and Latin to Bulgarian, ensuring a high level of accuracy and clarity.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Sales Consultant
Pawn Shop
01.2003 - 09.2005
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Security Officer
Night Club Entertainment Bar
01.2006 - 03.2008
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Shift Supervisor
Carpentry Workshop
04.2008 - 06.2010
- Streamlined communication between team members, resulting in better coordination during critical situations.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Mitigated potential threats proactively by staying informed on industry best practices and emerging security technologies.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Enhanced overall security by implementing effective shift schedules and personnel assignments.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
Medical Orderly
MU-Sofia
08.2010 - 08.2011
- Supported hospital efficiency by promptly addressing maintenance issues in rooms or reporting problems to appropriate personnel.
- Collaborated effectively with multidisciplinary teams, facilitating seamless communication and coordinated care.
- Maintained detailed records of patient information, contributing to accurate diagnoses and treatment plans.
- Developed excellent rapport with patients, fostering trust-based relationships that encouraged open communication about concerns or needs.
- Educated patients on post-discharge care instructions, promoting faster recovery times at home without complications or readmissions.
- Transported patients safely between hospital departments for timely appointments and treatments.
Security Officer
Hotel Rodina
09.2011 - 01.2014
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Level 1 Technical Support Engineer
Netcube Ltd.
01.2014 - 01.2016
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Maintained high-quality service, consistently meeting or exceeding performance metrics in a fast-paced environment.
- Consistently achieved high levels of customer satisfaction through active listening, understanding client needs, and providing appropriate solutions.
- Utilized various remote access tools to diagnose system errors and perform software installations or updates as needed.
- Contributed to the continuous improvement of support processes by providing feedback and suggesting process enhancements.
- Strengthened customer relationships by delivering personalized service and demonstrating empathy during difficult situations.
- Reduced response time for support tickets with effective prioritization and efficient workflow management.
Logistics Officer
Wherehouse
01.2016 - 04.2020
- Developed logistical checklists to guide activities support.
- Managed functional areas of logistics.
- Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
- Improved shipment tracking capabilities by implementing real-time visibility tools for accurate status updates from origin to destination.
- Managed import/export documentation processes to ensure timely clearance of goods through customs, reducing potential delays or penalties.
Freelance Translator of Scientific Literature
Self-employed
01.2017 - Current
- Translated documents from English and Latin to Bulgarian.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Ensured high-quality translations by rigorously proofreading and editing documents.
- Facilitated access to healthcare for non-native speakers by translating medical documents and patient information.
- Translated complex technical documents into easily understandable language for international partners.
Warehouse Worker
Speedy
01.2021 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Warehouse Worker
Devin
01.2023 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
No Degree -
Medical University Sofia
Sofia, Bulgaria 04.2001 -
High School Diploma -
National High School of Natural Sciences And Math
Sofia, Bulgaria 04.2001 -
Skills
Document translation
English
Latin
Editing skills
Proofreading skills
Verbal and written communication
Customer service
Problem-solving
Active listening
Data entry
Decision-making
Computer proficiency
Microsoft Excel
Technical support
Microsoft outlook
Research
Remote support
Ticket management
Teamwork and collaboration
Customer support
Technical troubleshooting
Issue escalation
Timeline
Warehouse Worker
Devin
01.2023 - 06.2024
Warehouse Worker
Speedy
01.2021 - 12.2021
Freelance Translator of Scientific Literature
Self-employed
01.2017 - Current
Logistics Officer
Wherehouse
01.2016 - 04.2020
Level 1 Technical Support Engineer
Netcube Ltd.
01.2014 - 01.2016
Security Officer
Hotel Rodina
09.2011 - 01.2014
Medical Orderly
MU-Sofia
08.2010 - 08.2011
Security Shift Supervisor
Carpentry Workshop
04.2008 - 06.2010
Security Officer
Night Club Entertainment Bar
01.2006 - 03.2008
Sales Consultant
Pawn Shop
01.2003 - 09.2005
No Degree -
Medical University Sofia
04.2001 -
High School Diploma -
National High School of Natural Sciences And Math
04.2001 -
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