Mario Ilyov
Sofia,22
Summary
Results-driven professional with keen focus on innovative solutions, excelling in problem-solving and communication. Proficient in analysing complex issues and delivering customer-centric strategies. Committed to driving impactful change and fostering growth within organisations.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work history
Solution Specialist
Louis Dreyfus Company
2025.04 - Current
- Reduced downtime by effectively troubleshooting and resolving complex technical issues.
- Provided exceptional post-implementation support services, promptly addressing any issues or concerns raised by clients.
- Coordinated seamless integration between multiple applications in order to streamline business processes.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
- Worked closely with developers to test new software releases, providing valuable feedback to improve product quality.
- Implemented new features and enhancements to existing application.
- Implemented automation solutions within applications to reduce manual workload for users without sacrificing accuracy or functionality.
- Ensured data integrity and security by managing user access controls and permissions.
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization
- Delivered training, documentation and end-user support.
Solution Specialist
Synergyc
2021.07 - 2025.04
- Reduced downtime by effectively troubleshooting and resolving complex technical issues.
- Provided exceptional post-implementation support services, promptly addressing any issues or concerns raised by clients.
- Coordinated seamless integration between multiple applications in order to streamline business processes.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
- Worked closely with developers to test new software releases, providing valuable feedback to improve product quality.
- Implemented new features and enhancements to existing application.
- Implemented automation solutions within applications to reduce manual workload for users without sacrificing accuracy or functionality.
- Ensured data integrity and security by managing user access controls and permissions.
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization
- Delivered training, documentation and end-user support.
APPLICATION ADMINISTRATOR
RAIFFEISENBANK BULGARIA
2020.02 - 2021.06
- Reduced downtime by effectively troubleshooting and resolving complex technical issues.
- Optimized application functionality by coordinating upgrades, patches, installations, and migrations as needed.
- Coordinated seamless integration between multiple applications in order to streamline business processes.
- Ensured data integrity and security by managing user access controls and permissions.
- Implemented new applications, features and enhancements to existing applications.
- Implemented automation solutions within applications to reduce manual workload for users without sacrificing accuracy or functionality.
- Worked closely with developers to test new software releases, providing valuable feedback to improve product quality.
- Delivered training, documentation and end-user support.
RISK PORTFOLIO COLLATERAL MANAGER
RAIFFEISENBANK BULGARIA
2015.07 - 2020.01
- Defining new features and enhancements to the existing application
- Worked closely with developers to test bugs and new software releases, providing valuable feedback to improve product quality.
- Participated in development and acceptance testing of new reports and enhancements.
- Collaborated with cross-functional teams to gather data requirements, ensuring timely delivery of accurate reports to stakeholders.
- Enhanced reporting accuracy by streamlining data collection processes and implementing quality control measures.
- Synthesized and interpreted relevant data to generate comparisons of current and historical information.
- Conducted thorough data validation and reconciliation exercises, ensuring the highest level of accuracy in all reports produced.
- Trained colleagues on best practices for reporting, improving overall team efficiency and performance.
Education
INVESTMENT MANAGEMENT - MASTER DEGREE - Finance
Digital A. Tsenov Academy of Economics
Svishtov, Bulgaria2018-05
FINANCE - BACHELOR DEGREE - Finance
Dimitar A. Tsenov Academy of Economics
Svishtov, Bulgaria2015-05
TRADING - Economy
National Trade and Banking High School
Sofia, Bulgaria2009-05
Skills
- Data Analysis & SQL
- Analytical thinking
- Requirements Engineering
- Knowledge in ITIL
- Client-Facing communication
Languages
Bulgarian
Native language
ENGLISH
Advanced (C1)
SPANISH
Elementary (A2)
Certification
- Microsoft Certified: Azure Fundamentals
- SoftUni - Python Advanced
- SoftUni - Python OOP
- PeopleCert - ITIL 4 Foundation
Timeline
Solution Specialist
Louis Dreyfus Company
2025.04 - Current
Solution Specialist
Synergyc
2021.07 - 2025.04
APPLICATION ADMINISTRATOR
RAIFFEISENBANK BULGARIA
2020.02 - 2021.06
RISK PORTFOLIO COLLATERAL MANAGER
RAIFFEISENBANK BULGARIA
2015.07 - 2020.01
INVESTMENT MANAGEMENT - MASTER DEGREE - Finance
Digital A. Tsenov Academy of Economics
FINANCE - BACHELOR DEGREE - Finance
Dimitar A. Tsenov Academy of Economics
TRADING - Economy
National Trade and Banking High School