Mario Ilyov
Solution Specialist
Summary
Astute IT professional with proven ability to analyze, diagnose and resolve software issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills. Excellent communication, multitasking and organizational abilities.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
Work History
Solution Specialist
Louis Dreyfus Company
07.2021 - Current
- Reduced downtime by effectively troubleshooting and resolving complex technical issues.
- Provided exceptional post-implementation support services, promptly addressing any issues or concerns raised by clients.
- Coordinated seamless integration between multiple applications in order to streamline business processes.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
- Worked closely with developers to test new software releases, providing valuable feedback to improve product quality.
- Implemented new features and enhancements to existing application.
- Implemented automation solutions within applications to reduce manual workload for users without sacrificing accuracy or functionality.
- Ensured data integrity and security by managing user access controls and permissions.
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization
- Delivered training, documentation and end-user support.
APPLICATION ADMINISTRATOR
RAIFFEISENBANK BULGARIA
2 2020 - 06.2021
- Reduced downtime by effectively troubleshooting and resolving complex technical issues.
- Optimized application functionality by coordinating upgrades, patches, installations, and migrations as needed.
- Coordinated seamless integration between multiple applications in order to streamline business processes.
- Ensured data integrity and security by managing user access controls and permissions.
- Implemented new applications, features and enhancements to existing applications.
- Implemented automation solutions within applications to reduce manual workload for users without sacrificing accuracy or functionality.
- Worked closely with developers to test new software releases, providing valuable feedback to improve product quality.
- Delivered training, documentation and end-user support.
RISK PORTFOLIO COLLATERAL MANAGER
RAIFFEISENBANK BULGARIA
07.2015 - 01.2020
- Defining new features and enhancements to the existing application
- Worked closely with developers to test bugs and new software releases, providing valuable feedback to improve product quality.
- Participated in development and acceptance testing of new reports and enhancements.
- Collaborated with cross-functional teams to gather data requirements, ensuring timely delivery of accurate reports to stakeholders.
- Enhanced reporting accuracy by streamlining data collection processes and implementing quality control measures.
- Synthesized and interpreted relevant data to generate comparisons of current and historical information.
- Conducted thorough data validation and reconciliation exercises, ensuring the highest level of accuracy in all reports produced.
- Trained colleagues on best practices for reporting, improving overall team efficiency and performance.
Education
INVESTMENT MANAGEMENT - MASTER DEGREE -
Digital A. Tsenov Academy of Economics
Svishtov, Bulgaria 10.2016 - 05.2018
FINANCE - BACHELOR DEGREE - undefined
Dimitar A. Tsenov Academy of Economics
Svishtov, Bulgaria 10.2009 - 05.2015
TRADING - undefined
National Trade and Banking High School
Sofia, Bulgaria 09.2004 - 05.2009
Skills
SQL
Personal Information
- Date of Birth: 03/22/1990
- Gender: Male
- Nationality: Bulgarian
Languages
Bulgarian
Native language
ENGLISH
Advanced
C1
SPANISH
Elementary
A2
Certification
Microsoft Certified: Azure Fundamentals
Interests
Python
DevOps
Timeline
Microsoft Certified: Azure Fundamentals
10-2022
Solution Specialist
Louis Dreyfus Company
07.2021 - Current
SoftUni - Python OOP
06-2021
SoftUni - Python Advanced
05-2021
INVESTMENT MANAGEMENT - MASTER DEGREE -
Digital A. Tsenov Academy of Economics
10.2016 - 05.2018
RISK PORTFOLIO COLLATERAL MANAGER
RAIFFEISENBANK BULGARIA
07.2015 - 01.2020
FINANCE - BACHELOR DEGREE - undefined
Dimitar A. Tsenov Academy of Economics
10.2009 - 05.2015
TRADING - undefined
National Trade and Banking High School
09.2004 - 05.2009
APPLICATION ADMINISTRATOR
RAIFFEISENBANK BULGARIA
2 2020 - 06.2021
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