Marina Peneva
Plovdiv
Summary
Experienced professional with a strong focus on achieving results in logistics and sales. I excel at spotting market trends, understanding customer requirements, and crafting customized solutions to achieve business goals. I'm a great communicator with excellent negotiation skills, skilled at building partnerships across departments to improve workflows and efficiency. Ready to leverage expertise in logistics and sales to drive organizational success and contribute positively to a dynamic team environment.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
Eagle Express Inc
Plovdiv
10.2022 - 11.2023
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
Dispatcher
EMH Logistic
Plovdiv
10.2017 - 09.2022
English Teacher
Letera 99
Plovdiv
08.2017 - 10.2017
English Teacher
Britanica Park School
Plovdiv
02.2017 - 08.2017
Customer Service Representative
60K
Plovdiv
11.2015 - 01.2017
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Conducted research on technical products in order to make recommendations to customers.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Managed multiple projects simultaneously while meeting deadlines.
- Provided remote assistance to end-users when needed.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
Customer Service Assistant
Markoci OOD
Plovdiv
06.2014 - 10.2015
Dispatcher
Eagle Express Inc
Plovdiv
10.2022
Education
English Philology-Translation and Business Communication, Master's degree -
University of Plovdiv "Paisii Hilendarski"
08.2016
English Philology, Bachelor's degree -
University of Plovdiv "Paisii Hilendarski"
06.2015
Skills
- Market Research
- Complaint resolution
- Customer Service
- Money Handling
- Product Knowledge
- Goal Setting and Achievement
- Complex Problem-Solving
- Sales expertise
- Technical Support
- Manual Testing
- Technical Writing
- Fluency in English
Languages
Bulgarian
First Language
English
Proficient (C2)
C2
Additional Information
QA Fundamentals and Manual Testing, Software Technologies
Contacts
vedelina2@gmail.com, 0897253375
Timeline
Logistics Coordinator
Eagle Express Inc
10.2022 - 11.2023
Dispatcher
Eagle Express Inc
10.2022
Dispatcher
EMH Logistic
10.2017 - 09.2022
English Teacher
Letera 99
08.2017 - 10.2017
English Teacher
Britanica Park School
02.2017 - 08.2017
Customer Service Representative
60K
11.2015 - 01.2017
Customer Service Assistant
Markoci OOD
06.2014 - 10.2015
English Philology-Translation and Business Communication, Master's degree -
University of Plovdiv "Paisii Hilendarski"
English Philology, Bachelor's degree -
University of Plovdiv "Paisii Hilendarski"
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