Marina Lissah
Summary
I am an enthusiastic and motivated individual, with a vast array of experience. I adapt quickly to new environments, and consider myself highly organised. I excel in problem solving, can comfortably perform under pressure and learn new tasks promptly.
Overview
7
7
years of professional experience
Work History
Customer Experience/Technical Support Specialist
ResultsCX/SKY UK
11.2024 - Current
- Providing customer support services via telephone and email
- Resolving issues while providing the best services and products for the customers’ experience
- Maximising all revenue opportunities in communications with customers
- Focusing on customers’ needs and offering the best solution
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
Store Manager
Bodycare
07.2020 - 10.2024
- Overseeing daily store operations
- Driving sales through effective strategies, such as creative merchandising and product/basket placements
- Mentoring, motivating and training staff in line with company standards
- Ensuring customer service levels remain exceptional
- Creating weekly rotas in line with budgeted hours, individual needs and contracted staff hours
- Preparing and presenting sales reports to area manager, exploring key areas such as profit/loss, department rate of sales, staffing performance, key areas to improve store sales
Store Manager
Store Manager, PNG Chelmsford/ Stratford
07.2019 - 07.2020
- Creating purchase orders for products, ensuring products are stocked/replenished on time to maximise rate of sale and profit margin
- Ensuring KPI's and targets were being met, using initiative to create marketing/ promotion ideas within the alloted budget
- Scoping and advising customers on niche sports nutrition/health products based on their personal requirements.
- Analysing sales data, breaking down into daily, weekly, monthly and quarterly targets for the team.
- Recruiting and hiring talent
Branch manager
Prima Dry Cleaners (Franchise)
02.2018 - 07.2019
- Working with the franchise owner to develop/implement strategies to optimise customer service, such as pick-up/drop off routine, rewarding incentives for continued custom, home delivery services.
- Managed quarterly targets and budgets to maximise marketing methods - ensuring business was operating with maximum profitability.
- Creating strategic advertising and marketing plans within allocated budget
Education
Bachelor of Arts - Digital Marketing
Anglia Ruskin University
Online Certification - E-mail/Digital marketing and E-commerce
Coursera (Google)
A-Levels - Economics, International/Corporate Finance, English
Professional High School Of Economics
Skills
- Business Development
- Relationship Management
- Brand building/Marketing
- Business development
- Expert problem solver
Additional Information
- Fluent in English and Bulgarian (Verbal and Written)
- Constantly seeking ways to improve my knowledge and education, such as recently completing ReedCourses certification in analytics & systems.
Timeline
Customer Experience/Technical Support Specialist
ResultsCX/SKY UK
11.2024 - Current
Store Manager
Bodycare
07.2020 - 10.2024
Store Manager
Store Manager, PNG Chelmsford/ Stratford
07.2019 - 07.2020
Branch manager
Prima Dry Cleaners (Franchise)
02.2018 - 07.2019
Online Certification - E-mail/Digital marketing and E-commerce
Coursera (Google)
A-Levels - Economics, International/Corporate Finance, English
Professional High School Of Economics
Bachelor of Arts - Digital Marketing
Anglia Ruskin University
Similar Profiles
Dylan HaslamDylan Haslam
Customer service advisor at Sky UKCustomer service advisor at Sky UK
Jack McGonagleJack McGonagle
Customer Sales Advisor at Sky UKCustomer Sales Advisor at Sky UK
JOHN NINANJOHN NINAN
Customer Service Advisor at Sky UK LtdCustomer Service Advisor at Sky UK Ltd
Nikki MikellNikki Mikell
Remote Customer Experience & Technical Support Specialist at TranscomRemote Customer Experience & Technical Support Specialist at Transcom
Nkosinathi MupondoNkosinathi Mupondo
Technical Support Specialist (Customer Experience) at Liquid Home ZimbabweTechnical Support Specialist (Customer Experience) at Liquid Home Zimbabwe