Maria Todorova
Sofia,Bulgaria
Summary
Critical thinker and problem-solver drives process improvements by scrutinizing current systems. Applies out-of-the box thinking to analyze risk, overcome obstacles and secure desired results while seeing bigger picture. Translates data into meaningful, actionable insights.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Quality assurance analyst
CODIX
Sofia
2022.10 - Current
- Validation of instances (configuration check, non-regression testing, sanity check test card)
- Test cases development
- Specifications update
- Business analysis of reports coherence
- Define and achieve product quality objectives and met product specifications.
- Execute daily testing and verification activities, constantly achieving end-to-end testing targets.
Quality specialist
IGA BULGARIE
Sofia
2014.09 - 2022.09
- Health insurance contracts management
- Analyze insurance claims
- Electronic documents analysis and processing
- Collaborated closely with teammates, improving coordination and teamwork
Quality specialist
Owliance Bulgaria
Sofia
2014.03 - 2014.08
- Health insurance contracts management
- Analyze insurance claims
- Electronic documents analysis and processing
- Collaborated closely with teammates, improving coordination and teamwork
Consultant
Sutherland Global Services
Sofia
2013.05 - 2014.03
- Manage large amounts of incoming phone calls and e-mails
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Team leader
Owliance Bulgaria
Sofia
2007.12 - 2012.07
- Organize and oversee day-to-day operation
- Coordinate daily tasks, ensuring smooth workflow within the team
- Monitor team performance and report on metrics
- Delegate tasks and set deadlines
- Quality control and trainings
Senior database operator
Owliance Bulgaria
Sofia
2007.01 - 2007.11
- Health insurance contracts management
- Analyze insurance claims
- Electronic documents analysis and processing
- Collaborated closely with teammates, improving coordination and teamwork
Database operator
Owliance Bulgaria
Sofia
2005.06 - 2006.12
- Health insurance contracts management
- Analyze insurance claims
- Electronic documents analysis and processing
- Collaborated closely with teammates, improving coordination and teamwork
Marketing voice operator
IMRO
Sofia
2003.11 - 2005.06
- Manage large amounts of incoming phone calls
- Generate sales leads
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
Education
Master of Arts - Tranlsation and Editing
St. Kliment Ohridski University
Sofia 2003.10 - 2004.06
Skills
- Strong analytical and problem-solving skills
- Meticulous attention to detail
- Experience in quality inspection, auditing and testing
- Excellent communication skills, both written and verbal
- Ability to think abstractly and see how small details relate to bigger picture
- Creative and innovative thinker
- Flexibility in analytical approaches
- Collaboration and teamwork
- Time management
- High regard for safety standards and quality control
- Good understanding of business
- SQL competency
- JIRA
- Precision decision-making
- Quality consciousness
Languages
French
Proficient (C2)
English
Proficient (C2)
Portuguese
Proficient (C2)
Certification
Software testing - Manual
Computer and Education Center "Progress" - 10/2020
Team leading training course - 10/2008
Timeline
Quality assurance analyst
CODIX
2022.10 - Current
Quality specialist
IGA BULGARIE
2014.09 - 2022.09
Quality specialist
Owliance Bulgaria
2014.03 - 2014.08
Consultant
Sutherland Global Services
2013.05 - 2014.03
Team leader
Owliance Bulgaria
2007.12 - 2012.07
Senior database operator
Owliance Bulgaria
2007.01 - 2007.11
Database operator
Owliance Bulgaria
2005.06 - 2006.12
Marketing voice operator
IMRO
2003.11 - 2005.06
Master of Arts - Tranlsation and Editing
St. Kliment Ohridski University
2003.10 - 2004.06