Maria POPOVA
Agile Lead
Sofia
Summary
Agile Lead with proven expertise in driving impactful process transformations, streamlining workflows, and boosting team efficiency through effective Scrum facilitation. Highly skilled in strategic and design thinking, people-focused coaching and the ability to turn complex challenges into practical solutions while fostering collaboration and continuous improvement. Combining agile leadership with expertise in procurement, logistics and data analysis, I am passionate about inspiring teams to embrace change, innovate, and deliver value with agility.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Agile Lead
Kyndryl
Sofia
06.2023 - 06.2025
- Led the migration and integration of a new process for vendor onboarding, ensuring a smooth transition and alignment with organisational goals
- Facilitated Scrum events (daily stand-ups, sprint planning, retrospective, review), keeping them positive, productive, timeboxed, and outcome-driven
- Planned strategically to meet sprint goals and improve backlog efficiency
- Prioritised and distributed daily tasks to optimise workflow
- Created a compliance-approved process guide, streamlining workflows and reducing errors
- Implemented process refinements, boosting efficiency and case-handling quality
- Monitored workflow performance to identify and drive improvements
- Coached and supported multicultural cross-functional agile team, fostering a culture of collaboration, self-sufficiency and continuous improvement
Fleet and Procurement Specialist With French
HCL
Sofia
11.2021 - 05.2023
- Coordinated with car leasers, vehicle manufacturers, car repair garages, financial and police authorities in France to resolve fleet-related requests
- Implemented new policies and processes for car orders and deliveries
- Supported automation projects to streamline fleet operations
- Produced ad hoc reports and data analysis as Fleet Analyst backup
Reverse Logistics Specialist With French
OnProcess Technology
Sofia
12.2019 - 11.2021
- Managed outbound calls with customers across France, Belgium, Luxembourg and Switzerland
- Coordinated with carriers and internal teams to resolve logistics cases
- Tracked, organised and investigated logistics services for accuracy and compliance
- Contributed to special projects and trained new team members
Reporting Delivery Specialist With French
GfK Bulgaria
Sofia
04.2019 - 12.2019
- Ensured quality of market research data
- Analysed online product sales trends for the French market
- Delivered weekly and monthly sales reports
- Trained new team members
Data Processing Specialist
Nielsen Bulgaria
Sofia
08.2017 - 03.2019
- Managed and updated product sales databases for the Balkan market
- Performed data validation using Excel macros and internal systems
- Ensured timely and error-free database delivery (bi-weekly/monthly)
Education
Enterprise Design Thinking Practitioner / Kyndryl Core Coaching -
Kyndryl
Sofia, Bulgaria06.2025
AI Chatbots -
SoftUni Digital
Sofia, Bulgaria08-2024
Advanced Agile Project Management with Scrum -
SoftUni
Sofia, Bulgaria05-2023
Master in Business Economics -
University of Economics – Varna
Bulgaria06.2017
Internship in Market Research -
Industrial Info Resources Europe
Ireland05.2017
Erasmus+ Program in Business Administration -
Bonn-Rhein-Sieg University of Applied Sciences
Germany07.2016
Bachelor in Business Economics -
University of Economics – Varna
Bulgaria09.2015
Erasmus+ Program in International Business and Management Studies -
Fontys University of Applied Sciences
Netherlands07.2015
Skills
- Leadership & Collaboration - Servant Leadership; Facilitation; Good Mediator; Conflict Resolution
- Coaching & People Skills - Coaching and mentoring; Emotional Intelligence; Interpersonal Communication
- Cognitive & Strategic Abilities - Strategic and tactical thinking; Design thinking; Neuro-agility; Fast learner
- Analytical & Technical - Data analysis (Excel, Power BI); SAP Ariba - MDG, S4, Business Network; Project management tools (Service Now, Jira, Confluence, Mural, Teams Planner); Agile methodologies (Scrum, Kanban); AI tools (Copilot, LLM AI Models)
Interests
Member of the Business Agility Bulgaria community, Books and podcasts, Volunteering, Piano
Timeline
Agile Lead
Kyndryl
06.2023 - 06.2025
Fleet and Procurement Specialist With French
HCL
11.2021 - 05.2023
Reverse Logistics Specialist With French
OnProcess Technology
12.2019 - 11.2021
Reporting Delivery Specialist With French
GfK Bulgaria
04.2019 - 12.2019
Data Processing Specialist
Nielsen Bulgaria
08.2017 - 03.2019
Enterprise Design Thinking Practitioner / Kyndryl Core Coaching -
Kyndryl
AI Chatbots -
SoftUni Digital
Advanced Agile Project Management with Scrum -
SoftUni
Master in Business Economics -
University of Economics – Varna
Internship in Market Research -
Industrial Info Resources Europe
Erasmus+ Program in Business Administration -
Bonn-Rhein-Sieg University of Applied Sciences
Bachelor in Business Economics -
University of Economics – Varna
Erasmus+ Program in International Business and Management Studies -
Fontys University of Applied Sciences
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