Maria Dekova

• Co-managing Delivery team of 60 people in total incl 5 Recruitment Team Leads and their teams of consultants.
• Played an integral role in the development of departmental budgets, working closely with senior leadership to align financial goals with business objectives.
• Identify opportunities for process improvements/trainings across all delivery functions. Design and generate processes improvement road-map in line with business trends and needs;
• Set KPIs and metrics across Delivery teams; Align KPIs with the overall business growth strategy and targets;
• Delivering performance evaluations, providing regular feedback sessions and evaluating the team's ongoing training efforts;
• Maintain a thorough understanding of our services across the team; ensuring the team is trained according to latest tendencies
  and provided high quality service;
• Working closely with sales, marketing and finance to ensure smooth and fast coordination between units;
• Prospecting and attracting new B2B clients - provide relevant expertise and insights of the market; Provide subject matter expertise related to scalability of projects; services; time frames; labor market trends and insights;
• Oversaw vendor relationships and negotiated contracts that yielded significant cost savings for the organization without sacrificing quality or service levels.
• Act as a PM for implementation of various digital tools; Implemented new ATS and CRM system, manage roll out and integrations/automations ensuring successful implementation and further support.

• Building BPO Recruitment team from a scratch - recruiting, on-boarding and managing senior/junior recruiters;
• Managing a team of Recruitment specialists (in a mix of office set-up and remote set-up) - distribute and oversee the execution of the workflow; coach recruiters on hiring solutions; drive processes improvement;

• Monitoring recruitment metrics and adjusted strategies as needed to maintain optimal performance levels;
• Proactively search and deliver new staffing solutions and tools; forecasting, allocating resources, monitoring progress/KPIs and identify space for improvement;
• Owner of the execution budget, looking for meaningful ways of utilization;
• Transfer subject matter expertise on Manpower SEE regional level - provide trainings to regional recruitment teams within the SEE Manpower cluster, consulting team leaders on recruitment practices and specifics related labor market;
• RPO (recruitment processes outsourcing) project management execution;
• Contribute to business development of the company by actively participating in business meetings with clients;
• Regular meetings and visits to companies/clients coming from BPO/SSC/ITO environment in order to acquire the specifics and needs of the business environment, directly reflecting them onto recruitment methodologies and sourcing techniques;
• Working closely with Marketing Team to run effective recruitment social media campaigns;

• Consulting business clients for labor market trends and specifics; advise on possible hiring solutions, salary benchmarks and optimal time-frames;
• Driving for high targeted results by updating current and design new recruiting strategies and techniques in order to reflect the latest market trends;
• Empowering team members with skills to improve their confidence, roles and industry knowledge; communication and interviewing skills; Dealing with general team queries, providing

continuous support;
• Generating performance and financial profit reports;

• Developed strong relationships with hiring managers to identify recruitment needs and establish successful partnerships.

• Supervise the recruitment team in Bulgaria and report to Operations Manager on its performance;
• Provide on boarding sessions to new team members for all office locations of the company - UK, Russia, Ukraine, Romania, Philippines, Indonesia.
• Implementing hiring strategies and procedures in line with industry trends; Set clear team goals and KPIs;
• Delegate tasks and set project deadlines;
• Oversee day-to-day teams' operation and performance and communicate with teams about their performance; Advice teams across different locations on a daily basis;
• Discover training needs and provide coaching;
• Provide regular training sessions on all global locations of the company;
• Keep track of recruiting metrics (e.g. time-to-hire and cost-per-hire);
• Driving to results by coaching, mentoring, and providing clear goals for the new team member to strive toward;

• Liaising with internal departments to determine recruitment needs;
• Determining selection criteria, hiring profiles, and job requirements for vacant positions;
• Leading the whole recruitment process (interviews, phone interviews, pre-meetings, job offers, feedback sessions, etc.);
• Preparation of all documents regarding the appointment of the selected candidates such as mediation contracts, travel and appointment documents, as well as other additional documents, depending on the position;
• Maintaining a database of candidates in specialized software developed for the needs of the company;
• Leading a procedure for tax refund from the UK;
• Handle admin tasks in terms to determine immigration status.

• Handling correspondence directed to managers;
• Acting as the point of contact among executives, employees,

clients and other external partners;
• Taking dictation and minutes and writing them up subsequently;
• Managing information flow in a timely and accurate manner;
• Acting as an office manager by keeping up with office supply inventory;
• Screen and direct phone calls and distribute correspondence;
• Manages payments through online banking system regarding current invoices of the company;