Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies
Volunteer work
Publications
Languages
Timeline
Generic
Madlena Ivanova

Madlena Ivanova

Quality Assurance Team Lead At Flutter International
Sofia

Summary

An IT professional with experience in Quality Assurance, Online Gaming, Education and Customer Service. Focused on results and people. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

My Master`s Degree as well as my PhD in Work and Organizational Psychology took me deep into the basic drivers of human behavior and the hidden dynamics of organizations, for which I`m so grateful.

My education has enabled me to understand myself and others at a fundamental level – and to use that knowledge to be able create more effective organizations and teams inside those organizations.

My interests revolve around Information Technologies and Agile Software Development , that is why I have used them to research the topics of Stress, Change Management and Team Effectiveness in IT. I use my knowledge and expertise on a daily basis. I can deliver results and make people feel appreciated, challenged and happy.

Overview

3
3
years of professional experience
4
4
Certifications

Work History

Quality Assurance Team Lead

Flutter International
02.2022 - Current

Driving a team of 6-8 QA specialists. I strive for better Quality, Work Environment and Synchrony

  • Mentored junior team members, improving their technical skills and overall performance.
  • Ensured compliance with industry standards by conducting regular audits on internal processes and documentation practices.
  • Reduced product release delays by streamlining bug tracking and reporting process.
  • Identified opportunities for process improvements, significantly reducing operational costs and increasing efficiency.
  • Delivered high-quality products under tight deadlines through efficient resource allocation and prioritization techniques.
  • Collaborated with cross-functional teams to identify software defects and provide feasible solutions.
  • Established strong relationships with stakeholders to facilitate collaboration and open communication throughout development process.
  • Conducted thorough regression tests for each software release, minimizing post-launch issues.
  • Led team of QA analysts, ensuring adherence to established testing procedures and timely completion of projects.
  • Improved product quality by implementing comprehensive testing strategies and QA processes.

Product QA Analyst

Starsgroup
03.2021 - 01.2022
  • Mitigated risk in software releases by consistently detecting critical defects during testing phase.
  • Facilitated effective communication between developers and testers, fostering collaboration in resolving issues quickly.
  • Optimized resource allocation by performing accurate estimation of time required for various testing activities.
  • Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
  • Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
  • Promoted culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.

Education

Sofia University ''St. Kliment Ohridski''
Sofia, Bulgaria

Skills

Problem Solving

Emotional Intelligence

Adaptability

Leadership

Interpersonal Communication Skills

User Acceptance Testing

Quality Management

Team Collaboration

Certification

Product Management

Hobbies

Music

Volunteer work

Dechitsa Foundation

Publications

  • Causes for Resistance to Change (Jun 23, 2017)
  • Change Management Models- K.Lewin, Bullock and Batten, Kotter (Jun 2, 2017)
  • A survey of the level of perceived stress among Information Technology specialists in Bulgaria (Jun 1, 2015)

Languages

Bulgarian
Native language
English
Proficient
C2
French
Elementary
A2

Timeline

Quality Assurance Team Lead

Flutter International
02.2022 - Current

Product QA Analyst

Starsgroup
03.2021 - 01.2022

Sofia University ''St. Kliment Ohridski''
Madlena IvanovaQuality Assurance Team Lead At Flutter International