Lyusiana Dimitrova
Experienced Custome and Social Media Specialist
Gzira
Summary
Knowledgeable Social Media and Customer oriented professional with robust background in managing customer accounts and fostering client relationships. Adept at resolving client inquiries and consistently ensuring high customer satisfaction. Demonstrated ability in using effective communication and problem-solving skills to enhance customer loyalty and retention.
Offering solid interpersonal and communication skills with strong drive to learn and excel in customer account management.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Account Advisor
Bet 365
07.2024 - Current
- Created customized financial reports for clients upon request, showcasing critical insights into their account activities.
- Contributed to team sales goals by actively seeking out new business opportunities within existing accounts.
- Improved customer satisfaction by addressing and resolving account issues promptly and professionally.
- Enhanced customer retention through proactive communication and personalized account management.
Reporting and Data Analyst
A-LIGN
02.2022 - 06.2024
- Assisted in the development of long-term strategies for improving overall reporting capabilities within the organization.
- Streamlined reporting workflows for increased efficiency and timely delivery of reports.
- Leveraged advanced statistical methods to draw actionable insights from raw data sets.
- Improved data accessibility by migrating legacy systems onto cloud-based platforms.
Sales and Marketing Supervisor
Samsonite
01.2018 - 08.2021
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Built local sales and marketing plan for each targeted district within defined territory.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 27 % in sales.
E-Commerce Coordinator
Orange Center
03.2016 - 04.2017
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Participated in ongoing professional development opportunities within e-commerce industry, applying new knowledge to improve existing processes and strategies.
- Analyzed website data using Google Analytics, identifying areas for improvement and implementing necessary changes.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
Education
Bachelor of Arts - Communications & Marketing
University of Library Studies And Information Technologies
University Of Library Studies And IT 09.2017 - 06.2021
Skills
Salesforce
Sports betting markets
Zendesk
Social media
Project management
Collaboration
Adaptive
Shows interest and good understanding in sports
Timeline
Customer Account Advisor
Bet 365
07.2024 - Current
Reporting and Data Analyst
A-LIGN
02.2022 - 06.2024
Sales and Marketing Supervisor
Samsonite
01.2018 - 08.2021
Bachelor of Arts - Communications & Marketing
University of Library Studies And Information Technologies
09.2017 - 06.2021
E-Commerce Coordinator
Orange Center
03.2016 - 04.2017
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