Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Hi, I’m
Lyudmila Aleksieva
Burgas
Summary
Overview
13
years of professional experience
5
years of post-secondary education
2
Certifications
2
Languages
Work History
EasyPay ADBurgas
Regional Manager
10.2021 - Current
Job overview
- Supervising over 200 partner offices in my region.
- Finding a new candidates who wants to open offices in inhabited places where there are no EasyPay representatives.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Launched over 100 new locations through effective management.
- Daily trips to Burgas, Yambol and Sliven regions to ensure all the partners are following the company rules.
- Мeetings with new candidate partners and guidance on how to open their offices.
- Мonthly reports of the growth of the operations that the partners carry out.
- Boosted brand growth by devising strategic network and marketing tactics.
- I check, collect and send documents to the central office in Sofia. And make sure every personal information of the company's clients is being kept confiential
EasyPay ADSofia
Call Center Representative
06.2020 - 10.2021
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
3KO EOOD - Na TamnoSofia
Store Manager
05.2018 - 02.2020
Job overview
- Creating monthly work schedules
- Ensuring that the work environment is safe, secure and healthy
- Preparation of accounting documents
- Preparation of weekly applications.
- Business trips
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
3KO EOOD - Na TamnoBurgas
Sales Advisor
07.2015 - 05.2018
Job overview
- Shop for Alternative culture
- Arranging merchandise
- Assisting clients to find the goods and products they are looking for
- Responsible for processing cash and card payments
- Maintain a clean and orderly environment in the store.
Anime Bouken - Personal ProjectBurgas
Coordinator
02.2011 - 10.2015
Job overview
- Yearly big and small japanese conventions, with foreign guests, presentations, hand-made crafts, tournaments, contests, shops and after parties
- Planing and organising the events
- Recruiting members and staff
- Managing the tasks and tracking the proces of completion
- Responsible for the events buged.
Education
High school of Tourism "Prof. Dr. Asen Zlatarov " Burgas
Hospitality Management
09.2005 - 05.2010
University Overview
Skills
Meeting deadlinesundefined
Certification
Cambridge ESOL Level 1 Certificate in ESOL International
Handmade
Handmade
Making cards and scrapbook albums from paper and cardboard completely customized according to the wishes of the customers. I take professional photos of the products and advertise them on social networks, such as Facebook and Instagram - NekoArt.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To know what is right and not to do it is the worst cowardice.
Timeline
Regional Manager
EasyPay AD
10.2021 - Current
Call Center Representative
EasyPay AD
06.2020 - 10.2021
Store Manager
3KO EOOD - Na Tamno
05.2018 - 02.2020
Sales Advisor
3KO EOOD - Na Tamno
07.2015 - 05.2018
Coordinator
Anime Bouken - Personal Project
02.2011 - 10.2015
High school of Tourism "Prof. Dr. Asen Zlatarov " Burgas
Hospitality Management
09.2005 - 05.2010
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