Lyubomira Kesyakova
Koprivshtit,Bulgaria
Summary
A highly skilled professional with expertise in communication, leadership, and public speaking. Demonstrates exceptional calm under pressure and proficiency in accounting and upselling. Committed to leveraging these skills to drive organisational success and achieve career growth.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Marriage officiant
OBREDI EOOD - VARNA
Varna, Bulgaria
2022.04 - 2023.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Bank cashier
Central Cooperative Bank
Varna, Bulgaria
2019.06 - 2021.06
- Recorded all transactions meticulously for accountability.
- Kept tidy work area, enhancing bank's professional image.
- Managed cash transactions for streamlined banking operations.
- Handled customer complaints effectively for enhanced reputation.
- Sorted and counted currency efficiently, reducing downtime.
- Conducted end-of-day reconciliation, ensuring financial accuracy.
- Maintained confidentiality to ensure client trust.
- Balanced daily accounts for accurate record-keeping.
- Followed security procedures, minimising risk of theft.
- Processed bank transfers accurately to avoid discrepancies.
- Enhanced customer satisfaction by providing excellent service.
- Improved customer satisfaction levels by maintaining in-depth knowledge of bank products and services.
- Assisted customers with questions about products, services and terms.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Inspected cheques and money orders to identify fraud markers.
- Suggested additional products and services matching customer needs.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
Production line supervisor
Allensmore Nurseries LTD
Hereford, United Kingdom
2017.06 - 2018.06
- Led team meetings to enhance communication and collaboration.
- Coordinated with other departments for smooth running of operations.
- Streamlined workflow processes to increase output and reduce waste.
- Implemented preventive maintenance programmes for machinery longevity.
- Bolstered teamwork through regular training sessions and workshops.
- Assisted in the development of budget plans for cost-effectiveness in operations.
- Maintained high standards of cleanliness, contributing to a healthier workplace.
- Improved production quality by enforcing rigorous quality control procedures.
- Worked closely with Quality Control department, maintaining product standards at all times.
- Trained new staff members for better efficiency and productivity.
Animator
Museum of Bulgarian Revival Education
Koprivshtitsa, Sofia
2016.11 - 2017.06
- Coordinated with other animators on complex projects, achieving seamless transitions between scenes.
- Used creative storytelling techniques to enhance narrative in animated features.
- Utilised 3D modelling techniques to create lifelike characters and environments.
- Adapted quickly to new styles and techniques, meeting demands of diverse projects efficiently.
- Collaborated with motion capture department to collect and apply data for specific characters.
Education
Diploma of Higher Education - Preschool and primary school pedagogy
University of Shumen "Konstantin Preslavsky"
Shumen 2020.09 - 2024.07
Skills
- Communication skills
- Calm under pressure
- Leadership
- Upselling
- Accounting
- Public speaking
Languages
Bulgarian
Proficient (C2)
English
Upper intermediate (B2)
Timeline
Marriage officiant
OBREDI EOOD - VARNA
2022.04 - 2023.09
Diploma of Higher Education - Preschool and primary school pedagogy
University of Shumen "Konstantin Preslavsky"
2020.09 - 2024.07
Bank cashier
Central Cooperative Bank
2019.06 - 2021.06
Production line supervisor
Allensmore Nurseries LTD
2017.06 - 2018.06
Animator
Museum of Bulgarian Revival Education
2016.11 - 2017.06
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