Lyuben Keremidski
Sofia,Bulgaria
Summary
Accomplished professional with a robust background in full service restaurant management, specialising in customer service, process improvement, and staff training. Demonstrates expertise in product quality review, recruitment and training, and persuasive negotiation. Proficient in performance analysis, quality control and line checking, and marketing and promotion. Adept at implementing customer service best practices and maintaining food hygiene standards. Skilled in Microsoft Office Suite and first-aid certified. Committed to enhancing operational efficiency through proactive approaches and effective communication.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant manager
Happy Bar and Grill London
London , England
12.2021 - 08.2024
- Increased table turnover rate with efficient floor management.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Trained new team members, enhanced service quality.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Restaurant owner
Karuchkata
Sofia, Bulgaria
08.2018 - 09.2021
- Crafted seasonal menus featuring locally sourced produce, promoting sustainability and supporting small businesses.
- Maintained high hygiene standards, contributing to excellent health inspection results.
- Developed unique menu items for enhanced customer satisfaction.
- Optimised inventory control procedures reducing wastage and increasing profitability.
- Handled customer complaints, resulting in improved guest relations.
- Ensured seamless operation with consistent staff training sessions.
- Implemented health and safety regulations, ensuring a secure environment.
- Tailored catering packages for private functions, providing bespoke services.
- Organised special events to attract new patrons.
- Streamlined food preparation processes for faster service delivery.
- Redesigned dining area layout to maximise seating capacity without compromising comfort or accessibility features.
- Fostered a welcoming atmosphere by creating an elegant interior design.
- Promoted the restaurant on social media platforms for increased visibility and patronage.
- Managed daily operations to maintain smooth service flow.
- Engaged in community events, enhancing the restaurant's local reputation.
Seller support agent
Yasko commerce
Sofia, Sofia-Capital
12.2014 - 08.2018
- Worked closely with the marketing team on promotional activities resulting in higher engagement rates.
- Delivered outstanding service for improved customer satisfaction.
- Kept up-to-date on industry trends to offer current advice to customers.
- Handled returns and exchanges, preserving positive customer relations even during difficult situations.
- Demonstrated excellent communication skills whilst engaging with customers in a friendly manner.
- Ensured proper documentation of all interactions with sellers for future reference purposes.
- Managed high volume of orders with accuracy to ensure timely delivery.
- Resolved disputes between buyers and sellers in a fair manner, maintaining business integrity.
- Took part in weekly meetings with the rest of the team sharing insights and suggestions from frontline experiences.
- Responded to customer queries via phone and email, ensuring swift resolution.
- Managed multiple rental properties with outstanding planning and organisation.
Quick service restaurant crew member
Niagara
Sofia
09.2012 - 11.2014
- Contributed to stock management by monitoring inventory levels regularly.
- Demonstrated product knowledge whilst helping customers make informed choices about menu items.
- Enhanced customer experience by delivering prompt and courteous service.
- Handled cash transactions with accuracy to ensure correct change was given.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared food and beverages within target timeframes.
Education
Certificate of Higher Education - Computer Technologies
Incom intelect
Sofia, Sofia-Capital 09.2013 - 05.2016
Skills
- Customer Service
- Process Improvement
- Effective communication
- Product quality review
- Recruitment and training
- Persuasive negotiation
- Staff training
- Proactive approach
- Full service restaurant background
- Performance analysis
- Food Hygiene
- Hiring procedures
- Quality control and line checking
- Microsoft Office Suite
- Customer service best practices
- First-aid certified
- Marketing and promotion
Languages
English
Upper intermediate (B2)
German
Beginner
Bulgarian
Proficient (C2)
Timeline
Restaurant manager
Happy Bar and Grill London
12.2021 - 08.2024
Restaurant owner
Karuchkata
08.2018 - 09.2021
Seller support agent
Yasko commerce
12.2014 - 08.2018
Certificate of Higher Education - Computer Technologies
Incom intelect
09.2013 - 05.2016
Quick service restaurant crew member
Niagara
09.2012 - 11.2014
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