Lybomir Kutuzov
Blagoevgrad
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hardware Technician
HCL Tech
Sofia
05.2024 - Current
- Strategically implemented new computer projects and hardware installations to improve workflow fo employees.
- Designed computer hardware components and peripheral devices.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Checking the devices on which the software upload and QA are performed.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
Sales Consultant
Office 1
10.2022 - 05.2024
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
Customer Support Technician
Mallbg
Blagoevgrad
05.2022 - 09.2022
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Balanced workload effectively across multiple channels such as email, phone calls, live chat, thus maintaining high levels of responsiveness.
- Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
- Mentored new hires during their onboarding process, leading them towards successful integration into the support team.
Machine Operator
Monea Manufacturing
02.2021 - 05.2022
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained equipment performance by lubricating and cleaning components.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
Senior Bartender
Naomi
03.2020 - 12.2021
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Closed out cash register and prepared cashier report at close of business
Education
High School Diploma -
Georgi Izmirliev
Bachelor of Science - Physical Education And Sport
Southwest University
Skills
- Sales and marketing
- Hardware Installation
- Technical problem solving
- Hardware Repair
Quality assurancе
Software Installation
- Testing and debugging
- Hardware upgrades
- Quality Assurance Lead Technician skills,
- Hardware quality assurance
- Quality Assurance Evaluation
- Quality assurance and testing
Certification
Licensed quality assurance - four months
Certified quality assurance, Soft Academy
Additional Information
During the course I learned many different and basic things about a software tester. Such as working with Jmeter, SQL database, programming language Java, Jason.
also Confluence and Jira worked and Postman.
Graduated Course in Software Testing. Looking for development and new skills in the IT industry.
As a beginner in the IT industry, I am quickly and enthusiastically immersing myself in the workflow and its dynamic development
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Hardware Technician
HCL Tech
05.2024 - Current
Sales Consultant
Office 1
10.2022 - 05.2024
Customer Support Technician
Mallbg
05.2022 - 09.2022
Machine Operator
Monea Manufacturing
02.2021 - 05.2022
Senior Bartender
Naomi
03.2020 - 12.2021
High School Diploma -
Georgi Izmirliev
Bachelor of Science - Physical Education And Sport
Southwest University