Luis Eduardo Quezada
Sr.Accountant
Nyköping,22
Summary
Hardworking professional representative accustomed to helping clients obtain deals, improve performance and manage finances. Keep on top of all requirements with organized, efficient schedules and numerous industry contracts. Specialize in sales and customer relations. Willing to take on any task to support team and help business succeed. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Capable Swedish conversion agent/sales agent experienced working in challenging environments. Excited about opportunity to take next career step with your company
Overview
6
6
years of professional experience
3
3
Languages
Work History
Retention Agent
Confidential
Sofia, Bulgaria
01.2024 - 05.2024
- Provided support during peak hours, reducing wait times for callers seeking assistance or information.
- Assisted product development to build exciting customer offerings, increasing repeat business.
Swedish conversion agent
Titanedge securities Ltd
04.2022 - 05.2023
- Had contact and follow-up with prospective clients via phone, email, or chat to convert them into active partners in the Forex, Gold, and CFDs business etc.
- Provided information about our trading products, services, and promotions
- Identified and qualified potential leads based on their trading requirements and preferences
- Managed and maintained an up-to-date database of leads, previous clients, and prospects
- Worked closely with the sales team and other departments to achieve sales target and company objectives.
Swedish conversion agent
LiquidityX (24 option LTD)
Limassol
01.2021 - 02.2022
- Had contact and follow-up with prospective clients via phone, email, or chat to convert them into active partners in the Forex, Gold, and CFDs business etc.
- Provided information about our trading products, services, and promotions
- Identified and qualified potential leads based on their trading requirements and preferences
- Managed and maintained an up-to-date database of leads, previous clients, and prospects
- Worked closely with the sales team and other departments to achieve sales target and company objectives.
Conversion Agent
Confidential
Paphos
03.2020 - 09.2020
- Achieved quotas consistently, completing as many as 5-10 new sales per day.
Customer Service Representative
InfoSys
Brno
02.2019 - 09.2019
- Handled customer inquiries, payments, and service requests
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated across departments to resolve customer-related issues.
Telesales Representative
PEC AB
Malmö
07.2018 - 02.2019
- Helped customers with setting up accounts and updating personal information
- Conversed smoothly with customers, using both scripted and unscripted strategies to overcome sales objections
- Achieved quotas consistently, completing as many as 5-10 new sales per day.
Education
Bachelor of Arts (B.A.) - undefined
Framtidsgymnasiet
Skills
Promotions coordination
Timeline
Retention Agent
Confidential
01.2024 - 05.2024
Swedish conversion agent
Titanedge securities Ltd
04.2022 - 05.2023
Swedish conversion agent
LiquidityX (24 option LTD)
01.2021 - 02.2022
Conversion Agent
Confidential
03.2020 - 09.2020
Customer Service Representative
InfoSys
02.2019 - 09.2019
Telesales Representative
PEC AB
07.2018 - 02.2019
Bachelor of Arts (B.A.) - undefined
Framtidsgymnasiet
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