LUBOMIR KOSTOV
Sofia
Summary
Multifaceted Service Manager with over 15 years of experience across technical support, customer service, logistics, and audio technology. Currently specializing in professional audio equipment consultation and service coordination at a leading distribution company. Proficient in warehouse management, remote troubleshooting, and end-to-end logistics using systems like IncoPOS and Microsoft Navision. Recently transitioned into software testing, with foundational skills in manual QA, JIRA, and Postman. Experienced in Agile environments and currently expanding technical capabilities through hands-on QA projects. Combines strong technical knowledge with excellent communication skills and a passion for music production and technology.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager
Almar Co Ltd.
04.2018 - Current
- Company Overview: Almar Co Ltd is a Bulgarian distribution company specializing in professional audio equipment and software for over 20 years. The company supplies equipment to a wide range of clients, including professional and consumer studios, with a dealer network.
- In this role, I am responsible for providing professional consultation to clients regarding our range of audio products, as well as assisting with technical inquiries and product-related issues. I manage the reception and allocation of incoming stock for export to our network of dealers, ensuring smooth and timely distribution. All communication, including email correspondence concerning warranty claims, logistics coordination, and technical support, is conducted entirely in English.
- I work extensively with IncoPOS to track inventory levels and manage product transfers between locations. My responsibilities also include remote troubleshooting of technical issues reported by clients and dealers, as well as organizing and monitoring the transportation of returned or defective products.
- Our product portfolio includes industry-leading audio equipment and software such as Cubase, Ableton, Rode, M-Audio, Focal, PRS, Universal Audio, RME, among others.
- Customer Consulting
- Selling goods
- Warehouse management
- Maintaining service logs
- Repairing and testing of faulty products
- Industry events and trade shows participation
- Https://audiowizz.store/
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Deputy Manager of Industrial Gas Filling Facility
SIAD Bulgaria Ltd.
12.2009 - 07.2017
- Company Overview: SIAD Bulgaria EOOD is a leading supplier of industrial, medical, and specialty gases in Bulgaria, operating as part of the Italian-based SIAD Group, a prominent player in the chemical industry since 1927. Established in 1996, SIAD Bulgaria has developed a comprehensive distribution network, including a filling station for technical gases and multicomponent mixtures in Sofia, and an installation for nitrogen and oxygen production in Plovdiv.
- Managed transportation logistics and ensured accurate documentation for shipments and deliveries
- B2B and B2C selling and customer relations
- Production Specialist
- Managed a team of 5 people
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Pipeline system fixing and maintenance
- Daily C-level reporting
- Inventory Statistics
- Customer Relations
- Https://www.siad.com/bg/home
Sales Consultant
Mr. Bricolage
02.2007 - 10.2007
- Customer Service
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
English and French
33 Language School 'Sveta Sofia'
05.2006
Innovative school
96th Secondary School 'Lev Nikolayevich Tolstoy'
06.2001
Primary and middle school with an extended program
151 Secondary General Education School with Specialized Study in the Arts
06.2000
Skills
- Strong public speaking and live performance skill
- Experienced in audience engagement, stage presence, and verbal communication
- Positive attitude
- Team leadership
- Problem-solving
- Conflict resolution
Training
20+ years of professional experience in music performance and recording
Hobbies and Interests
Audio recording and production, Skilled guitarist, bassist, and vocalist with live and studio experience
Certification
- Electrical Installation Work Certificate Category 1
- Certified operator for pressure vessels maintenance, and safety protocols
- Licensed forklift operator electric and diesel forklifts
- Valid driver's license AM, B1, B
- English language Oxford Center
- Quality Assurance Engineer Skillo BG
KEY ACHIEVEMENTS
- Expansion of production into the food and beverage industry.
- Led the expansion of production operations into the food and beverage industry, establishing new processes and compliance systems to support market entry.
- Increased production during the construction of the South Stream pipeline in 2012
- Boosted production capacity to meet the demands of the South Stream pipeline project in 2012, contributing to the successful execution of a major international energy initiative.
- Digitalization and automation of client dossiers
- Implemented digital systems to automate client dossier management, reducing manual workload and improving retrieval time
- Active contribution during scaling of SIAD
- Supported key functions during the scaling of SIAD Ltd, contributing to increased production capacity, resource optimization, and market growth.
FIND ME ONLINE
- Www.linkedin.com
- Lubomir-kostov-8632abb9
Awards
Special Award Z-rock 2025..., Award 'Band of the Year' Z-rock 2023, Nominee for Wacken Fest
LANGUAGES
Bulgarian Native
English Native
French Beginner
German Beginner
Timeline
Service Manager
Almar Co Ltd.
04.2018 - Current
Deputy Manager of Industrial Gas Filling Facility
SIAD Bulgaria Ltd.
12.2009 - 07.2017
Sales Consultant
Mr. Bricolage
02.2007 - 10.2007
Innovative school
96th Secondary School 'Lev Nikolayevich Tolstoy'
Primary and middle school with an extended program
151 Secondary General Education School with Specialized Study in the Arts
English and French
33 Language School 'Sveta Sofia'
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