Lorrayne Carolline Braga ANASTASIO

• Deliver a high level of service for the Portuguese Market in Portuguese, English or Spanish.
• Helping Customers by phone, video calls or remote access to solve technical issues and perform troubleshooting after identified error codes, image quality issues related by printed or copied jobs, paper jams, connective issues and others, repairing the Xerox devices in a quick solution.
• Assist in chasing the order, providing the estimate delivery date
• High level of Knowledge of the XEROX machines, orders or requests as needed in a daily basis for agent and administrative tasks.
• Developed internal training activity in order to help new starters learn how to handle internal systems and adapt to the practical working day service routine, following the internal protocol of the project.

• Replicated flow, style and overall meaning of original texts.
• Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
• Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.

Providing Online Continuing Education Courses in:

• Anatomy
• Histology
• Hygiene
• Pathology

• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Led team of Number members while providing exceptional customer service.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Worked with colleagues to create prototypes for designs and training materials.
• Used coordination and planning skills to achieve results according to schedule.
• Increased productivity by Number% and revenue streams by Number% through effective change management practices.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Monitored incoming calls and provided feedback to Number associates to improve quality of service.