Lora Velichkova
Berlin
Summary
Passionate and results-driven professional with a track record of transforming businesses. A 20% surge in sales stands as a testament to my strategic prowess. Mastery in nurturing and expanding extensive account portfolios, while achieving an impressive 90% client retention through strategic cross-selling.
I'm dedicated to excellence, ensuring 100% satisfaction as I resolve daily customer queries. My commitment extends to seamless client onboarding, ensuring their unique needs are met from day one. A visionary in the remote work landscape, I've harnessed my skills to produce market research that uncovers the latest trends.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Workmotion
Madrid
07.2022 - 11.2023
- Generated a 20% sales growth
- Successfully oversaw the expansion and development of numerous accounts
- Utilized effective cross-selling strategies, contributing to a high client retention rate of 90%.
- Developed strong client relationships and proactively anticipated their needs
- Raised NPS score to a 9
- Collected valuable data during more than 100 quarterly meetings
- Resolved customer queries on a daily basis with a 100% satisfaction rate
- Managed the onboarding process for clients making sure that their needs were met
- Generated market research to identify trends in the remote work environment.
- Provided customer onboarding and training to ensure successful product adoption.
SDR
Workmotion
Madrid
03.2022 - 07.2022
- Continuously exceeded quarterly KPI expectations with a 45% overachievement
- Developed and fostered relationships with new potential customers on a daily basis through inbound and outbound calls
- Provided mentorship to teammates for enhancing sales approaches
- Utilized LinkedIn and Sales Navigator to effectively prospect leads and establish strong relationships.
- Outperformed expectations by attaining 135% above target in Q2
- Created customized email sequences for both outbound and inbound outreach (Open rate for my outbound + inbound sequences was above 40%)
Sales Development Representative
Selectra
Madrid
09.2020 - 01.2021
- Eclipsed the requirements for daily/monthly KPI targets with a 15% margin
- Ranked #5 of all 75 agents in the UK department
- Consistently recognized as the top performer for cross-selling Selectra's additional offerings
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach
Account Manager & Business Development
Montefortuna Cigars
Madrid
12.2019 - 09.2020
- Acquired wholesale B2B clients through outbound and inbound strategies in both the UK and Middle East.
- Identified key decision makers, determined customer segmentation and needs, set up discovery calls
- Developed and maintained a strong customer pipeline for potential partnerships with the company
- Introduced and analyzed lead generation strategies to iteratively enhance performance by 30%
- Conducted regular customer check-ins to ensure satisfaction
- Analyzed client data and identified opportunities for growth
- Collaborated with marketing team to develop promotional materials for clients
Marketing Intern (SEO)
Carto
Madrid
01.2019 - 06.2019
- Managing the development of various marketing collateral pieces while liaising with internal teams (writers, designers etc.)
- Developed strategies on how to acquire new clients in North America
- Added value to the team by presenting innovative ideas, conducting competitive analyses, event planning, newsletter creation and execution.
Education
Bachelor of Fashion Marketing & Communications -
IED University and Westminster University London
Masters in Market Research & Consumer Behavior -
IE University Madrid
Skills
- Leadership
- Problem-solving
- Effective Communication
- Customer Retention
- Account Management
- CRM
- Strategic Thinking
- Critical Thinking
- Teamwork
- Empathy
- Persuasion skills
- Coaching and training
- Relationship building
- Customer Service
- Sales proficiency
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
Bulgarian
Proficient (C2)
C2
German
Elementary (A2)
A2
Timeline
Customer Success Manager
Workmotion
07.2022 - 11.2023
SDR
Workmotion
03.2022 - 07.2022
Sales Development Representative
Selectra
09.2020 - 01.2021
Account Manager & Business Development
Montefortuna Cigars
12.2019 - 09.2020
Marketing Intern (SEO)
Carto
01.2019 - 06.2019
Bachelor of Fashion Marketing & Communications -
IED University and Westminster University London
Masters in Market Research & Consumer Behavior -
IE University Madrid
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