Lora Petrova
Sofia,22
Summary
I am looking forward expanding my knowledge and skills, while being flexible, creative, energetic, motivated, outgoing hard worker with multitasking and time management abilities, ready to learn and contribute to team success. Known for being dependable team member who makes an effort to exceed customer expectations. Really confident about successfully fulfilling the cabin crew member role and to ensure that every guest has a memorable and pleasant flying journey!
Overview
6
6
years of professional experience
1
1
Certification
Work History
CEO
By The Moon
Sofia
03.2018 - Current
- Directing long-term research initiatives to identify new markets for growth opportunities.
- Creating and maintaining relationships with key stakeholders, including customers, and other industry partners.
- Displaing strong telephone etiquette, effectively handling difficult calls.
- Maintaining schedule of purchases and producing the items to meet deadlines.
- Identifing needs of customers promptly and efficiently.
- Approaching customers and engaged in conversation through use of effective interpersonal and people skills.
- Developing strategies for improving customer service standards throughout the company.
Research and Market Analyst
Tyrion
Sofia
08.2022 - 11.2022
- Making daily researches on the stock market and then taking advantage from the situations happening around the world the best way possible.
- Exploring and taking notes of interesting facts about the countries we were working with, as well as words in the spoken languages, in order to have more topics to discuss on the phone and let our clients feel appreciated.
- Having many conversations with people from different countries and nationalities.
- Working with my team giving each other advices and support, making our experience with the clients more sufficient.
- Resolving customer complaints regarding service.
Receptionist Administrator
Embassy of Bulgaria
Berlin
06.2021 - 09.2021
- Managing the distribution of incoming mail, faxes, and packages.
- Ensuring that reception area is kept safe at all times by monitoring security cameras.
- Responding promptly to emails from customers and other departments.
- Answering incoming phone calls, making appointments for changing IDs and passports.
- Handling diverse needs for clients in-person, by phone or through email.
- Greeting visitors and customers warmly, offering refreshments as appropriate.
Vender Consultant
Bijou Brigitte
Sofia
08.2019 - 02.2020
- Greeting customers and provided assistance in selecting items.
- Conducting regular stock takes to ensure accurate inventory records.
- Collaborating with others to discuss new opportunities.
- Assisting with customer requests and answered questions to improve satisfaction.
- Answering incoming calls promptly, transferring them as necessary or taking messages.
- Performing daily opening and closing duties including counting register funds.
- Building relationships with customers to increase repeat business opportunities.
- Unboxing new merchandise and restocking shelves in appealing and organized arrangements to promote items. Ticketing, arranging and displaing merchandise to promote sales.
- Working successfully with diverse group of coworkers to accomplish goals related to our products and services.
Education
Bachelor of Arts - Animation
Willem De Koonig Akademie
Rotterdam, The Netherlands06-2021
High School Diploma -
19th Bussiness & Language High School
Sofia, Bulgaria06-2020
Skills
- Teamwork & Collaboration Skills
- Critical & Creative thinking
- Organizational Management
- Point of Sale Systems
- Customer Engagement
- Detail-oriented
- Inventory Management
- Performance Improvement
- Quality Assurance
Languages
Bulgarian
First Language
English
Advanced (C1)
C1
German
Upper Intermediate (B2)
B2
Norwegian
Elementary (A2)
A2
Certification
- Driving License: Category B
Timeline
Research and Market Analyst
Tyrion
08.2022 - 11.2022
Receptionist Administrator
Embassy of Bulgaria
06.2021 - 09.2021
Vender Consultant
Bijou Brigitte
08.2019 - 02.2020
CEO
By The Moon
03.2018 - Current
Bachelor of Arts - Animation
Willem De Koonig Akademie
High School Diploma -
19th Bussiness & Language High School
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