Summary
Overview
Work History
Education
Skills
Timeline
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Elina Blagoina

Elina Blagoina

Operations Agent
Sofia

Summary

I am pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

My strong traits are analytical thinking, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Operations Agent

Skyrefund
06.2024 - Current
  • Collaborated effectively with cross-functional teams to achieve shared financial goals and objectives.
  • Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
  • Streamlined financial processes for increased efficiency and accuracy in reporting.
  • Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
  • Prepared and reviewed contracts and other legal documents following applicable regulations.

Childrens animator - events

Djuly Maruly
11.2017 - 05.2025
  • Communicated happenings, events, or concerns to parents.
  • Manage a group of children and their activities.
  • Directed the execution of all aspects pertaining to events.
  • Care and entertainment (games, dancing, arts and crafts) of the children.
  • Handle all emergencies related to the children.

Customer Service Representative

Pontica Solutions
10.2022 - 05.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Cashier

Blagost
10.2020 - 06.2021
  • Maintained up-to-date knowledge of all retail promotions.
  • Worked to ensure a positive and hassle-free customer experience.
  • Brought forth a self-motivated attitude, as well as the ability to collaborate.
  • Answered phones, relayed important messages, and served as a general liaison between the florist and customers.

Barista

Mekitsa and coffee
05.2020 - 08.2020
  • Used gloves when handling food or beverage items.
  • Brought forth innovative ideas and solutions to problems.
  • Prepared large batch hot and cold brew coffee daily as well as specialty coffee and tea.

Barista

Balev Bio
01.2020 - 04.2020
  • Quickly and accurately handled financial transactions of all types.
  • Followed directions and took initiative when appropriate.
  • Adhered to all sanitation and health guidelines.
  • Provided the highest level of customer service at every shift.
  • Brought forth a positive and self-motivated attitude.

Education

Bachelor -

National Academy of Arts
Sofia
09.2020 - 06.2024

Skills

  • Adaptability

  • Effective Time Management

  • Customer Service

  • Communication Skills

  • Attention to detail

  • Ability to Work in a Team

  • Creativity

  • Legal analysis

  • Financial management

Timeline

Operations Agent

Skyrefund
06.2024 - Current

Customer Service Representative

Pontica Solutions
10.2022 - 05.2023

Cashier

Blagost
10.2020 - 06.2021

Bachelor -

National Academy of Arts
09.2020 - 06.2024

Barista

Mekitsa and coffee
05.2020 - 08.2020

Barista

Balev Bio
01.2020 - 04.2020

Childrens animator - events

Djuly Maruly
11.2017 - 05.2025

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Elina BlagoinaOperations Agent