Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Certification
Languages
Timeline
Generic
Lilyana Raycheva

Lilyana Raycheva

Varna

Summary

Flexible and positive person motivated to maintain customer satisfaction and contribute to company success. Solid team player with positive attitude and 7 years of customer-facing experience. Also organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Proactive and driven professional with proven ability to manage multiple tasks and priorities simultaneously, demonstrating exceptional organisational and communication skills. Possesses strong problem-solving and administrative capabilities, coupled with dedication to supporting team objectives. Ready to contribute to success of [Desired Position] role.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Sr. Assistant, Master Data DE, CTC Cross BU

Coca Cola Europacific Partners
Varna
2025.06 - Current

Administrative Assistant

Benscom AG
2022.12 - 2025.05
  • Managed filing system, entered data into system and accurately updated customer accounts.
  • Examined data to detect and rectify deficiencies or errors
  • Compared source documents to verify accuracy of data
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record data.

Customer Service Support Specialist

Regiokom AG
2015.07 - 2022.11
  • Responded to customer requests for products, services, and company information.
  • Managed multiple communication channels simultaneously, including phone, email, and live chat support systems.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Organized documentation of client interactions for easy reference by colleagues or supervisors as needed.
  • Collaborated with team members to ensure consistent quality in customer interactions.

Customer Support Specialist

Domaza EOOD
2014.05 - 2015.05
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.

Sales Representative

Solingen Service Bulgaria EOOD
2013.04 - 2014.05
  • Boosted client retention, establishing sales goals and securing targeted
    rates.
  • Negotiated and closed deals with minimal required support from sales
    and finance managers.
  • Highlighted financial discrepancies and interfaced with customers to
    resolve problems and meet diverse needs.
  • Maintained productive relationships with existing customers through
    exceptional follow-up after sales.
    Certifications

Education

Master of Science - International Business

University of Economics
Varna, Bulgaria

Bachelor of Science - International Economic Relations

University of Economics
Varna

High School Diploma - First Language - German (C1 Level Certified)

Foreign Languages High School "Geo Milev"
Dobrich

Skills

  • Customer relations

Personal Information

  • Date of Birth: 23.01.1990
  • Marital Status: Married

Languages

Bulgarian
German
English
Spanish

Certification

German Certificate DSD II (C1 Level)

Languages

1,A1,4,B2,5,C1

Timeline

Sr. Assistant, Master Data DE, CTC Cross BU

Coca Cola Europacific Partners
2025.06 - Current

Administrative Assistant

Benscom AG
2022.12 - 2025.05

Customer Service Support Specialist

Regiokom AG
2015.07 - 2022.11

Customer Support Specialist

Domaza EOOD
2014.05 - 2015.05

Sales Representative

Solingen Service Bulgaria EOOD
2013.04 - 2014.05

Bachelor of Science - International Economic Relations

University of Economics

High School Diploma - First Language - German (C1 Level Certified)

Foreign Languages High School "Geo Milev"

Master of Science - International Business

University of Economics
Lilyana Raycheva