Overview
Work History
Education
Skills
Timeline
Generic
Lilyana Pavlova

Lilyana Pavlova

Sofia

Overview

11
11
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Scrum Master

A1 Bulgaria
02.2024 - Current
  • Streamline and coordinate all communications for daily and project tasks of the IAM Operations Module.
  • Organize and prioritize received requests/tickets and mails and make sure that all of them are answered accordingly in a timely manner.
  • Developed custom Scrum boards for better task tracking and transparency within the team.
  • Support taking over in Line contracts, licenses, SLAs for IAM team solutions (SVG, PAM, MFA, Nexis, OIM, BAP, Aris).
  • Support projects delivery for SESAM, PAM and MFA.
  • Ensure compliant way of working in IT Ent. CC & external partners – no additional operational SOX deficiencies (working according defined rules and processes). Zero deficiency for SvG, Nexis, OIM. Risk tickets updated - project plan for OIM migration to SVG defined.

Communications specialist

TTEC Eastern Europe
12.2018 - 02.2024
  • Working with the company team in Switzerland
  • Being responsible for the internal communications
  • Managing and supporting communications projects
  • Creating, maintaining and developing internal and external communication materials
  • Ad hoc activities
  • Draft and edit corporate communication materials

Communications assistant

TTEC Eastern Europe
10.2017 - 11.2018
  • Working with Nokia Account, supporting specific project
  • Support and coordinate communications with the customer
  • Prepare and present different communication documents
  • Collect data and maintenance of databases

Business operations specialist

TTEC Eastern Europe
08.2015 - 09.2017
  • Working with Deutsche Bank Account
  • Perform as a linkage between organization, finance, sales and operations teams
  • Meet strick deadlines while successfully accomplishing tasks
  • Compliance with company processes and procedures

Sales consultant

UniCredit Bulbank
06.2014 - 07.2015
  • Front desk, working directly with clients

Education

Secondary Education - English, French

Language High School
09.2005 - 05.2010

Bachelor of Business Administration - undefined

University of national and world economy
09.2010 - 06.2014

Skills

Microsoft office

Project management skills

Organizational skills and ability to manage multiple priorities

Proactive and solution-oriented

Time management

Project team coordination

Timeline

Scrum Master

A1 Bulgaria
02.2024 - Current

Communications specialist

TTEC Eastern Europe
12.2018 - 02.2024

Communications assistant

TTEC Eastern Europe
10.2017 - 11.2018

Business operations specialist

TTEC Eastern Europe
08.2015 - 09.2017

Sales consultant

UniCredit Bulbank
06.2014 - 07.2015

Bachelor of Business Administration - undefined

University of national and world economy
09.2010 - 06.2014

Secondary Education - English, French

Language High School
09.2005 - 05.2010
Lilyana Pavlova