Streamline and coordinate all communications for daily and project tasks of the IAM Operations Module.
Organize and prioritize received requests/tickets and mails and make sure that all of them are answered accordingly in a timely manner.
Developed custom Scrum boards for better task tracking and transparency within the team.
Support taking over in Line contracts, licenses, SLAs for IAM team solutions (SVG, PAM, MFA, Nexis, OIM, BAP, Aris).
Support projects delivery for SESAM, PAM and MFA.
Ensure compliant way of working in IT Ent. CC & external partners – no additional operational SOX deficiencies (working according defined rules and processes). Zero deficiency for SvG, Nexis, OIM. Risk tickets updated - project plan for OIM migration to SVG defined.
Communications specialist
TTEC Eastern Europe
12.2018 - 02.2024
Working with the company team in Switzerland
Being responsible for the internal communications
Managing and supporting communications projects
Creating, maintaining and developing internal and external communication materials
Ad hoc activities
Draft and edit corporate communication materials
Communications assistant
TTEC Eastern Europe
10.2017 - 11.2018
Working with Nokia Account, supporting specific project
Support and coordinate communications with the customer
Prepare and present different communication documents
Collect data and maintenance of databases
Business operations specialist
TTEC Eastern Europe
08.2015 - 09.2017
Working with Deutsche Bank Account
Perform as a linkage between organization, finance, sales and operations teams
Meet strick deadlines while successfully accomplishing tasks
Compliance with company processes and procedures
Sales consultant
UniCredit Bulbank
06.2014 - 07.2015
Front desk, working directly with clients
Education
Secondary Education - English, French
Language High School
09.2005 - 05.2010
Bachelor of Business Administration - undefined
University of national and world economy
09.2010 - 06.2014
Skills
Microsoft office
Project management skills
Organizational skills and ability to manage multiple priorities