Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Projects
Timeline
Generic
Liliyana Stefanova

Liliyana Stefanova

Sofia,22

Summary

At the moment, I am a student finishing my degree in Linguistics and Marketing while working full-time as a Customer Support Representative for a large company.
I am passionate about contributing in the best way possible to every task assigned to me. I am always on the lookout for opportunities for self-improvement and to acquire new skills.
During the COVID era, a small business of mine flourished briefly. This experience sparked my keen interest in digital marketing, and I am eager to continue developing in that field. I have acquired some skills on my own and completed a few successful courses. Now, I am looking for an opportunity to apply and further develop my knowledge.



Overview

5
5
years of professional experience
10
10
years of post-secondary education
6
6
Certifications

Work History

Customer Service Representative

Global Tech Markets
09.2023 - Current
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Support Agent

TELUS International Bulgaria
01.2022 - Current

Administrator

Hotel Sunset Resort Pomorie
6 2018 - 9 2018

Salon Manager

Gingers EOOD
07.2021 - 10.2021

Barista

Gingers EOOD
05.2021 - 10.2021

Hostess

Sunset Aquapark Pomorie
07.2019 - 09.2019

Education

Bachelor's degree, Linguistics and Marketing -

Plovdivski Universitet 'Paisii Hilendarski'
01.2020 - 04.2024

High School Diploma, German Language - undefined

German Language Scool ''Goethe'' Burgas
01.2015 - 04.2020

Associate's degree, Digital Marketing - undefined

SoftUni Digital

Content Marketing - Digital Marketing

SoftUni Digital
04.2001 -

Google Ads - Digital Marketing

SoftUni Digital
04.2001 -

Facebook Marketing - Digital Marketing

SoftUni Digital
04.2001 -

Skills

Microsoft Office

Teamwork

Adaptive Learning

Multitasking

Customer Service

Call center experience

Computer Proficiency

De-Escalation Techniques

Problem-solving abilities

Content Marketing Knowledge

Marketing plan creation

Instagram Marketing

Social marketing campaigns

Google Ads

Translation abilities

Teamwork and flexibility

Social Media and Digital Marketing

Certification

Google Ads - SoftUni Digital

Languages

Bulgarian
Native language
English
Advanced
C1
German
Advanced
C1
Spanish
Beginner
A1

Projects

During the COVID era, a small business of mine flourished briefly.
The lockdown inspired me to turn a hobby of mine into a source of income. ResinbyL sold handmade resin charms to audiences on Instagram and Facebook with the help of ads and influencer posts. In its short lifespan of just a few months, the brand experienced significant growth and achieved great success.

https://www.instagram.com/resinbyl/ 

Timeline

Customer Service Representative

Global Tech Markets
09.2023 - Current

Customer Support Agent

TELUS International Bulgaria
01.2022 - Current

Salon Manager

Gingers EOOD
07.2021 - 10.2021

Barista

Gingers EOOD
05.2021 - 10.2021

Bachelor's degree, Linguistics and Marketing -

Plovdivski Universitet 'Paisii Hilendarski'
01.2020 - 04.2024

Hostess

Sunset Aquapark Pomorie
07.2019 - 09.2019

High School Diploma, German Language - undefined

German Language Scool ''Goethe'' Burgas
01.2015 - 04.2020

Content Marketing - Digital Marketing

SoftUni Digital
04.2001 -

Google Ads - Digital Marketing

SoftUni Digital
04.2001 -

Facebook Marketing - Digital Marketing

SoftUni Digital
04.2001 -

Administrator

Hotel Sunset Resort Pomorie
6 2018 - 9 2018

Associate's degree, Digital Marketing - undefined

SoftUni Digital
Liliyana Stefanova