Lilia Paskova
Plovdiv
Summary
Proven track record in enhancing customer satisfaction and strengthening client relationships at IMPRESS OOD, adept in customer relations and problem resolution. Leveraged effective communication and organizational skills to exceed client expectations, ensuring timely project delivery. Excelled in team collaboration, significantly improving operational efficiency.
Overview
17
17
years of professional experience
Work History
Sales and Customer Manager
IMPRESS OOD
09.2016 - Current
- In Impress OOD I manage the promo production and purchasing for some of the world's most recognized brands, such as SAMSUNG, LOGITECH, and NIKON.
- ensure the whole process of customer’s briefs- from the idea and prototyping, to the delivery of the production .
- To provide technical advice and accurate customer quotations in collaboration with the Operations team.
- to make logistics arrangements with the purpose to strictly respect the deadline.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
Customer Support
FNI INDUSTRIAL
04.2011 - 04.2016
- Presented monthly reports on key customer support metrics, identifying trends and opportunities for improvement where necessary.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Provided excellent customer support by promptly addressing inquiries regarding order status or delivery issues.
Client Manager
Ajefa
09.2007 - 04.2011
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
Education
Bachelor of Economics - Tourism Management
University of National And World Economy
Sofia, BulgariaHigh School Diploma -
ESPU Georgi Kirkov
Plovdiv, BulgariaSkills
- Customer Relations
- Team Collaboration
- Effective Communication
- Problem Resolution
- Task Prioritization
- Training and mentoring
- Organizational Skills
Languages
Bulgarian
Native language
English
Upper intermediate
B2
French
Proficient
C2
Timeline
Sales and Customer Manager
IMPRESS OOD
09.2016 - Current
Customer Support
FNI INDUSTRIAL
04.2011 - 04.2016
Client Manager
Ajefa
09.2007 - 04.2011
Bachelor of Economics - Tourism Management
University of National And World Economy
High School Diploma -
ESPU Georgi Kirkov
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