Lilia Filipova
Analyst
Sofia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Support Analyst
Dynamo Software Bulgaria LTD
4 2017 - 03.2024
- Managing, supporting and coordinating client projects after implementation and assisting Project and Account Managers during whole business life cycle;
- Analyzing customer's needs and reported issues in order to use CRM system for handling financial and other data in most efficient way;
- Excellent data management while acting as administrator of each customized cloud platform and providing needed modifications when required;
- Detail-oriented position that analyzes different cases;
- Contribution to continuous improvement of software development process (regularly posting new bugs, features and deployment requests into internal development system);
- Client communication only in English via different channels;
- Very detailed and well-organized troubleshooting process;
- Technical writing that meets customer level of understanding;
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Continuously updated personal knowledge of industry trends and developments, ensuring relevant expertise when assisting customers.
- Implemented improvements to existing workflows by identifying inefficiencies and proposing actionable solutions.
- Product: Dynamo is CRM software solution fully configurable to align with any alternative asset firm's operational workflow.
Service Delivery Coordinator
Interoute Bulgaria JSCo
10.2016 - 04.2017
- Responsible for delivering orders, whereas ensuring services are delivered on time and to specified quality;
- Matrix managing of third party's resources, ensuring that requirements are met both qualitative and on time;
- Regular communication with customers (resellers) and providing them with clear updates during whole life cycle;
- Excellent organizational skills and coordination of work process with team members and vendors;
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and timely completion.
Administrative and Marketing Specialist
Infosense Bulgaria Ltd. (Aula - Online Educational Center)
02.2015 - 10.2016
- Providing administrative support to customers in order to maintain efficient business environment;
- Creating content for company's WordPress blog about upcoming online courses and popular software technologies;
- Responsible for designing, creating, and delivering marketing campaigns for expanding all available products and services;
- Used various market research tools and techniques to gather, analyze and interpret data;
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts;
- Conducting market research to find answers about consumer requirements, habits and trends;
- Assisting in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to plan future marketing strategies;
- Paid attention to detail while completing assignments.
Education
Master of Business Informatics, Master's degree -
University of National And World Economy
Sofia, Bulgaria 09.2016 - 05.2017
Bussiness Informatics in English, Bachelor's Degree -
University of National And World Economy
Sofia, Bulgaria 05.2012 - 05.2016
Skills
Teamwork and Collaboration
Effective Communication
Training Materials Development
Requirements Definition
Report Preparation
Analytical Skills
Attention to Detail
Tracking and Documentation
Project Coordination
Organizational Skills
Written Communication
Interpersonal Skills
Adaptability and Flexibility
Reliability
Data Management
Courses Certificates
- Quality Assurance course, Skillo educational center, 2018
- Microsoft Office suite: Word, Excel, PowerPoint (online courses), Aula Educational platform, 2015-2017
- Graphic Design basics (Photoshop,Illustrator,InDesign), Devise Expert educational center, 2017
Timeline
Service Delivery Coordinator
Interoute Bulgaria JSCo
10.2016 - 04.2017
Master of Business Informatics, Master's degree -
University of National And World Economy
09.2016 - 05.2017
Administrative and Marketing Specialist
Infosense Bulgaria Ltd. (Aula - Online Educational Center)
02.2015 - 10.2016
Bussiness Informatics in English, Bachelor's Degree -
University of National And World Economy
05.2012 - 05.2016
Customer Support Analyst
Dynamo Software Bulgaria LTD
4 2017 - 03.2024