Lilia Filipova
Analyst
Sofia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Support Analyst
Dynamo Software Bulgaria LTD
4 2017 - 03.2024
- Managing, supporting and coordinating client projects after implementation and assisting Project and Account Managers during whole business life cycle;
- Analyzing customer's needs and reported issues in order to use CRM system for handling financial and other data in most efficient way;
- Excellent data management while acting as administrator of each customized cloud platform and providing needed modifications when required;
- Detail-oriented position that analyzes different cases;
- Contribution to continuous improvement of software development process (regularly posting new bugs, features and deployment requests into internal development system);
- Client communication only in English via different channels;
- Very detailed and well-organized troubleshooting process;
- Technical writing that meets customer level of understanding;
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Continuously updated personal knowledge of industry trends and developments, ensuring relevant expertise when assisting customers.
- Implemented improvements to existing workflows by identifying inefficiencies and proposing actionable solutions.
- Product: Dynamo is CRM software solution fully configurable to align with any alternative asset firm's operational workflow.
Service Delivery Coordinator
Interoute Bulgaria JSCo
10.2016 - 04.2017
- Responsible for delivering orders, whereas ensuring services are delivered on time and to specified quality;
- Matrix managing of third party's resources, ensuring that requirements are met both qualitative and on time;
- Regular communication with customers (resellers) and providing them with clear updates during whole life cycle;
- Excellent organizational skills and coordination of work process with team members and vendors;
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and timely completion.
Administrative and Marketing Specialist
Infosense Bulgaria Ltd. (Aula - Online Educational Center)
02.2015 - 10.2016
- Providing administrative support to customers in order to maintain efficient business environment;
- Creating content for company's WordPress blog about upcoming online courses and popular software technologies;
- Responsible for designing, creating, and delivering marketing campaigns for expanding all available products and services;
- Used various market research tools and techniques to gather, analyze and interpret data;
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts;
- Conducting market research to find answers about consumer requirements, habits and trends;
- Assisting in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to plan future marketing strategies;
- Paid attention to detail while completing assignments.
Education
Master of Business Informatics, Master's degree -
University of National And World Economy
Sofia, Bulgaria 09.2016 - 05.2017
Bussiness Informatics in English, Bachelor's Degree -
University of National And World Economy
Sofia, Bulgaria 05.2012 - 05.2016
Skills
Teamwork and Collaboration
Courses Certificates
- Quality Assurance course, Skillo educational center, 2018
- Microsoft Office suite: Word, Excel, PowerPoint (online courses), Aula Educational platform, 2015-2017
- Graphic Design basics (Photoshop,Illustrator,InDesign), Devise Expert educational center, 2017
Timeline
Service Delivery Coordinator
Interoute Bulgaria JSCo
10.2016 - 04.2017
Master of Business Informatics, Master's degree -
University of National And World Economy
09.2016 - 05.2017
Administrative and Marketing Specialist
Infosense Bulgaria Ltd. (Aula - Online Educational Center)
02.2015 - 10.2016
Bussiness Informatics in English, Bachelor's Degree -
University of National And World Economy
05.2012 - 05.2016
Customer Support Analyst
Dynamo Software Bulgaria LTD
4 2017 - 03.2024
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