Lidiya Radkova

• Oversaw flight crew scheduling and positioning in full compliance with EASA regulations and company procedures.
• Managed end-to-end crew travel logistics, including flight bookings, hotel accommodations, and ground transport arrangements.
• Managed over 50 customer calls per day
• Maintained precise operational and travel records to ensure transparency and regulatory compliance.
• Collaborated with flight operations, dispatch, and HR departments to support seamless crew coordination.
• Contributed to cost optimization and process improvements in crew management and travel operations.

• Managed daily studio operations, staff schedules, and client appointments.
• Supervised beauty professionals to ensure high-quality service and customer satisfaction.
• Oversaw product inventory, supply orders, and budget control.
• Handled client communication, feedback, and conflict resolution.
• Coordinated marketing promotions and loyalty programs to increase client retention.

• Maintained inventory control, reduced stock shortages.

• Scheduled the waiters to maintain efficient staff levels during peak periods, including holidays
• Care and security to ensure a high level of service, monitoring work rules and training new staff