Laila Al-Obaidi
Baghdad
Summary
Dynamic sales professional with a proven track record at Al Noor Dairy Company, excelling in customer service and relationship building. Skilled in payment processing and market analysis, I enhance customer satisfaction and drive sales growth. Recognized for effectively managing client inquiries and fostering strong connections to boost retention and loyalty,Excellent communication and customer service abilities Strong organizational and time management skills,Ability to work effectively under pressure and within a team environment,Fast learner with adaptability to new systems and tasks,Basic proficiency in POS systems and inventory trackin Excellent communication and customer service abilities
Strong organizational and time management skills
Ability to work effectively under pressure and within a team environment
Proficient in computer use, including basic software and POS systems
Fast learner with adaptability to new systems and tasks
Overview
4
4
years of professional experience
Work History
Cashier – Clothing Store
Maxmall
02.2023 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained accurate cash register balances through diligent cash handling practices.
- Assisted in inventory management by restocking shelves and organizing merchandise.
- Trained new cashiers on operational procedures and customer service standards.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Field Marketing Representative
Al-Obaidi Company
01.2021 - 01.2023
- Assisted in executing local marketing campaigns to increase brand awareness.
- Supported sales team with promotional materials and product demonstrations.
- Conducted market research to identify customer preferences and trends.
- Collaborated with cross-functional teams to optimize event logistics.
- Engaged with customers at events to gather feedback and enhance experiences.
- Managed inventory of marketing collateral and ensured timely distribution.
- Tracked and reported on campaign performance to identify improvement areas.
- Developed social media content to promote events and engage target audiences.
- Strengthened relationships with existing clients, providing exceptional customer service and follow-up communications.
Inside Sales Representative
Al Noor Dairy Company
12.2020 - 04.2021
- Assisted customers with product inquiries and order placements to enhance satisfaction.
- Developed product knowledge to effectively address client needs and resolve issues.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Managed customer follow-ups to ensure timely communication and support.
- Answered customers' questions regarding products, prices, and availability.
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Target market identification
Mobile marketing
Advertising campaigns
Google analytics
Customer needs assessment
Sales closing
Customer retention
Customer relationship building
Sales consultation
Relationship building
Sales expertise
Sales forecasting
Relationship selling
Timeline
Cashier – Clothing Store
Maxmall
02.2023 - 04.2025
Field Marketing Representative
Al-Obaidi Company
01.2021 - 01.2023
Inside Sales Representative
Al Noor Dairy Company
12.2020 - 04.2021