Kristiyan Kalinov

• Resolved [number]% of customer interactions on first contact through clear troubleshooting and careful issue escalation.
• Handled [number] tickets per shift while maintaining accurate case notes and timely follow-up.
• Supported customer support requests in English, delivering clear guidance and calm service across routine inquiries.
• Escalated unresolved issues promptly and coordinated updates with internal teams to keep cases moving.
• Maintained organized case records and communicated ticket status clearly to support customer journey.
• Onboarding customers.
• Other tasks assigned by team lead.

• Handled an average of [number] customer requests per shift while tracking issues through resolution.
• Escalate unresolved issues promptly and coordinate with cross-functional teams on order changes.
• Support order management by confirming details, updating records, and keeping requests organized.
• Supported hardware team when needed.
• Performing other urgent and/or specific tasks assigned by management.

• Assembled components using THT soldering.
• Applied adhesives
• Making records in the accompanying product documentation
• Meets the requirements for identification and traceability
• Reports on its work in accordance with the established rules
• Maintains and operates specialized technical equipment for manual and semi-automatic assembly
• Monitors the quantity and completeness of incoming materials and components.

• Business sector: Manufacturing, Company size: 100 - 300

• Picked and packed customer orders according to warehouse procedures and delivery requirements.
• Organized storage areas and allocated materials to support efficient retrieval and inventory flow.
• Coordinated with teammates on shipment preparation and order management to keep daily work moving on schedule.

• Organized storage areas to keep products accessible and support faster warehouse retrieval.
• Coordinated with teammates to keep warehouse tasks moving smoothly.
• Escalated stock issues promptly and supported warehouse inquiries through clear handoffs to the right team.
• Performs loading, unloading, and transportation activities.
• Maintaining hygiene in warehouse areas.
• Participates in conducting audits and inventory counts.
• Other tasks assigned by the warehouse team.

2-month in the warehouse

• 2-week period educational practice
• Business sector: Manufacturing, Company size: above 300