I like traveling and visiting exotic beaches
Kristina Vutova
Human Resources Management (HRM)
Sofia,22
Summary
Driven professional with a proven track record at Accord Healthcare, Inc., excelling in customer relations and sales expertise. Demonstrated ability to enhance customer experience and drive product adoption among healthcare providers through effective feedback analysis and informative presentations. Skilled in teamwork and problem-solving, consistently achieving high customer retention and satisfaction.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Relations Specialist
PFC CSKA SOFIA JSC
08.2015 - 07.2021
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Logged call information and solutions provided into internal database.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Medical Representative
Accord Healthcare, Inc.
10.2010 - 05.2015
- Implemented successful marketing strategies for new product launches, resulting in high adoption rates among healthcare providers.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
Education
Master of Finance - Finance
South-West Univercity Neofit Rilski
Blagoevgrad, Bulgaria 04.2001 -
Master of Economics - Economics of Human Resources
Univercity of National And World Economy
Sofia, Bulgaria 04.2001 -
Skills
- Sales expertise
- Delivery Scheduling
- Feedback Analysis
- Medical terminology knowledge
- Customer Relations
- Teamwork and Collaboration
- Customer Service
- Microsoft Office
- Problem-Solving
- Calm and Professional Under Pressure
- Self Motivation
- Team Collaboration
Interests
Sport
I love playing sports, especially runnig. Running makes me happy and helps me deal with stress. When I'm free I like to spend time with my family doing all types of activites. My favorite one is hiking.
Timeline
Customer Relations Specialist
PFC CSKA SOFIA JSC
08.2015 - 07.2021
Medical Representative
Accord Healthcare, Inc.
10.2010 - 05.2015
Master of Finance - Finance
South-West Univercity Neofit Rilski
04.2001 -
Master of Economics - Economics of Human Resources
Univercity of National And World Economy
04.2001 -
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