Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Petrova

Kristina Petrova

Factory Production Worker
Plovdiv

Summary

This letter is to express my interest in the Assistant Director of Revenue and Reservations position . I believe that the expertise and knowledge gained from my previous jobs positions will translate well into the new one and that I will be able to contribute from day one.

While my previous professional experiences were focused on costumer service, I have had many responsibilities that are related to the role of Assistant Director of Revenue and Reservations.

A personal interview would allow me to further demonstrate my aptitude for this new role. Please contact me to organize a convenient meeting time. Feel free to reach out if you have any questions or for references from any of my past employers.

Thank you for your time and consideration. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level "Assistant DIrector of Revenue and Reservations" position.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Factory Production Worker

Liebherr-Hausgeräte Marica
Plovdiv
06.2021 - Current
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Operated a machine proficiently and in compliance to safety standards.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Operated a machine proficiently and in compliance to safety standards.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Inspected materials before assembly to verify compliance of quality control standards.

Insurance Broker

SDI Broker
Pazardzhik
03.2021 - 06.2021
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Established new employee benefit brokerage, consulting and administration office for international property casualty brokerage firm.
  • Called potential clients to set up appointments according to mutual availability.
  • Tracked progress of all outstanding insurance claims.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Planned and led improvements to stop-loss delivery and reporting tools.
  • Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.

Waitress

Eynsham Hall Ltd.
North Leigh, Withney
06.2017 - 01.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Answered customers' questions, recommended items, and recorded order information.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Bertolt Brecht
Pazardhizk, BG
09.2012 - 05.2017

Business Management

Paisii Hilendarski University
Plovdiv, BG
08.2021 - Current

Skills

Assembly and production

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Timeline

Business Management

Paisii Hilendarski University
08.2021 - Current

Factory Production Worker

Liebherr-Hausgeräte Marica
06.2021 - Current

Insurance Broker

SDI Broker
03.2021 - 06.2021

Waitress

Eynsham Hall Ltd.
06.2017 - 01.2020

High School Diploma -

Bertolt Brecht
09.2012 - 05.2017
Kristina PetrovaFactory Production Worker