Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kristina Mateva

Solution Integrator Manager
Varna

Summary

Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in MySQL and VCloud. Enthusiastic student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Solution Integrator

DXC
Varna
09.2021 - Current
  • Created proofs of concept for innovative new solutions.
  • Inspected equipment, assessed functionality and optimized controls.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Coordinated deployments of new software, feature updates and fixes.
  • Developed next generation integration platform for internal applications.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Estimated work hours and tracked progress using Scrum methodology.

Technical Support Engineer

Sutherland Global Services Inc
Sofia
04.2020 - 09.2021
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
  • Developed, implemented and improved company disaster recovery plan.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Worked with clients to analyze computing and network needs and installed appropriate solutions.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Attended training committees that wrote training modules for equipment operation and testing.
  • Delivered professional persona and attitude when dealing with unhappy or irate individuals.
  • Worked to create safe, low-cost and dependable designs.
  • Inspected systems, diagnosed problems and developed optimal solutions.

Customer Service Representative

Sutherland Global Services Inc
Varna
12.2018 - 04.2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.

Customer Service Representative

SITEL Bulgaria
Varna
10.2016 - 12.2018
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.

Holiday Sales Representative

Alltours
Golden Sands
03.2016 - 10.2016
  • Supported current promotions and initiatives to enhance customer experience, increase customer loyalty and impact sales.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Promoted clean, organized and inviting environment for customers by implementing and maintaining merchandise visual standards and techniques.
  • Outfitted customer by suggesting key looks and incorporating latest trends based on individual style.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.

German Language Teacher

Expert ABC
Varna
09.2015 - 09.2016
  • Organized and directed special weekend groups and study abroad trips for foreign language students.
  • Adapted teaching strategies to learning styles of students with different skill levels.
  • Tutored students requiring additional assistance and exam preparation.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.

Education

BBA - Computing And Engineering

University of Technology
Varna
08.2017 -

Bachelor of Science - Accounting And Finance

University of Economics
Varna

ESTS - WiWi -Wirtschaftswissenschaften-Business Economics

Wirtschaftswissenschaftenhe Universität Chemnitz
Chemnitz , Germany

Skills

Hardware upgradesundefined

Additional Information

  • Good in MySQL , HTML5 , CSS , JavaScript
  • Creating web pages using Python / HTML / CSS
  • Interested in Front-/Back-End development

Timeline

Solution Integrator

DXC
09.2021 - Current

Technical Support Engineer

Sutherland Global Services Inc
04.2020 - 09.2021

Customer Service Representative

Sutherland Global Services Inc
12.2018 - 04.2020

BBA - Computing And Engineering

University of Technology
08.2017 -

Customer Service Representative

SITEL Bulgaria
10.2016 - 12.2018

Holiday Sales Representative

Alltours
03.2016 - 10.2016

German Language Teacher

Expert ABC
09.2015 - 09.2016

Bachelor of Science - Accounting And Finance

University of Economics

ESTS - WiWi -Wirtschaftswissenschaften-Business Economics

Wirtschaftswissenschaftenhe Universität Chemnitz

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Kristina MatevaSolution Integrator Manager