Kristina Dimitrova
Senior Sales Operation Specialist
Sofia
Summary
Enterprising Sales Operations Specialist with 8 years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Supports sales organization through sales training, product and service comprehension and order processing.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Sales Operations Specialist
Axway
03.2024 - Current
- Managing complex RFP and public tender project
- Working closely with Sales, Presales and various departments on global level
- Answering on security assessment questionnaires related to product security, cloud security, ISMS policies , procedures and standards ISO 27001, SOC reports, SSDLC practices
- Answering on security requests about compliance and regulations as GDPR and HIPAA
- Providing answers to vendor or due diligence questionnaires
- Helping sales with administrative tasks, company information and corporate documentation
- Helping on training for new hires in the team and triage of sales support requests during manager's absence
Sales Operations Specialist
Axway EOOD
3 2020 - 03.2024
- Managing and monitoring the RFP/Security Assessment Requests for EMEA
- Supporting sales department on security assessments questionnaires
- Monitoring RFP timeline ensuring a comprehensive response that meets project deadlines
- Work with Sales/Presales/Services and other relevant teams to gather and complete data for responses
- Update and maintain the RFP library and build a database of standard responses
- Support field sales organization to ensure company guidelines, policies and sales processes are met
- Ensure accurate customer records in the CRM and other systems as required
- Assist in projects for sales process improvements
Business Development Representative
Acronis
Sofia
01.2019 - 03.2020
- Identifying, developing and securing all relevant
sales leads coming from from WebEx, Trade
Shows and current prospects - Actively looking for all MQL, MQI and direct sales opportunities, referring leads when appropriate
- Managing sales opportunities by researching and identifying net new accounts through driving marketing campaigns
- Directly working with Account Managers and Sales Engineers in order to ensure closure of sales cycle
- Managing Salesforce CRM by keeping information up to date
Renewal SalesRepresentative
ServiceSource
03.2017 - 01.2019
- Managing end-to-end product/service renewal
sales process for strategic partners via phone and
email - Using CRM technology to track renewal activity,
research accounts and retain business
opportunities - Proficiency in pipeline management
- Administratively focused and highly goal-oriented
with renewal sales targets based on task or
activity - Being main point of contact and effectively partner
with internal and external clients - Building long-lasting partnerships with Sales
Managers, Operations Services and higher
management to improve systems and processes - Driving effective business solutions for partners
- Developed the expertise to provide accurate
monthly/quarterly pipeline sales forecast
AccountsSpecialist
Ingram Micro
Sofia
01.2016 - 03.2017
- Assist customers on their customer creation account status
- Lead communication with customers via phone and e-mail
- Provide accurate, up to date information to the clients requests
- The primary point of contact by thoroughly and efficiently gather customer information and fulfill customer needs
- Focus on customer expectations and satisfaction
French teacher
Wizard foreign language school
11.2014 - 12.2015
- Teaching French (Corporate executives)
Education
Bachelor’s degree - French Philology
University St.Kliment
Sofia 09.2010 - 07.2014
Bacheelor -
University of Pau And Pays De L'Adour
Pau 07.2012 - 01.2013
Skills
Sales process optimization
Salesforce
Revenue development
Sales Planning
Customer Engagement
Problem-solving abilities
Multitasking Abilities
Customer Relations
Quality Control
Sales Forecasting
Timeline
Senior Sales Operations Specialist
Axway
03.2024 - Current
Business Development Representative
Acronis
01.2019 - 03.2020
Renewal SalesRepresentative
ServiceSource
03.2017 - 01.2019
AccountsSpecialist
Ingram Micro
01.2016 - 03.2017
French teacher
Wizard foreign language school
11.2014 - 12.2015
Bacheelor -
University of Pau And Pays De L'Adour
07.2012 - 01.2013
Bachelor’s degree - French Philology
University St.Kliment
09.2010 - 07.2014
Sales Operations Specialist
Axway EOOD
3 2020 - 03.2024
Similar Profiles
Vlad Stefan IordacheVlad Stefan Iordache
Technical Customer Service Specialist at AxwayTechnical Customer Service Specialist at Axway
Jarrod KennedyJarrod Kennedy
Renewal Specialist at AxwayRenewal Specialist at Axway
Anand RaiAnand Rai
Director of Architecture and Consulting at AxwayDirector of Architecture and Consulting at Axway