Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Krasimir Yordanov

Krasimir Yordanov

Summary

Highly-qualified Housekeeping Supervisor offering 17 years of hospitality experience. Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

17
17
years of professional experience

Work History

Housekeeping Supervisor

Lodore Falls Hotel & Spa
06.2023 - 11.2023
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.

Live-in Caretaker/Housekeeper

UHNW Private Household
02.2022 - 04.2023
  • Daily cleaning includes dusting, vacuuming, mopping, changing beds, cleaning bathrooms and kitchen
  • Laundry, ironing, and wardrobe management including caring for fine fabrics
  • Tidying bedrooms
  • Maintenance of household items
  • Helping/Cooking breakfast
  • Communicating with Principal regarding anything that needs to be addressed
  • Keep gardens and green spaces clear of debris and litter
  • Mow, trim and fertilize green spaces.

Housekeeping Team Leader

Fyri Resort
06.2021 - 09.2021
  • Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
  • Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
  • Streamlined daily operations for increased efficiency by implementing a new scheduling system for the housekeeping team.
  • Improved team morale through open communication, recognition initiatives, and fostering a positive work environment.
  • Promoted teamwork amongst housekeeping staff through regular meetings, sharing best practices, and providing ongoing feedback on performance improvements needed.

Housekeeping Supervisor

Hunters Moon Hotel
02.2020 - 10.2020
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.

Housekeeping Supervisor

Natural Retreats
02.2018 - 02.2019
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.

Conference and Banqueting Assistant

Stanbrook Abbey Hotel
02.2017 - 12.2017
  • Maintained a clean and organized workspace, promoting a professional atmosphere for clients and colleagues alike.
  • Trained new staff members on company policies and procedures, fostering a culture of teamwork and excellence within the department.
  • Delivered comprehensive pre-conference briefings with team members to set expectations and delegate responsibilities effectively.
  • Collaborated with event planners to develop customized floor plans and seating arrangements for each function.
  • Increased event efficiency by streamlining communication between various departments involved in the event planning process.
  • Facilitated smooth check-in processes for VIP guests attending high-profile conferences or banquets held at the venue.

Receptionist

Arctic Lodge
11.2016 - 01.2017
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Housekeeper

Lake District Inns & Cottages
03.2016 - 10.2016
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Night Porter

Jury's Inn
03.2015 - 02.2016
  • Facilitated timely luggage delivery for late-arriving guests while also offering assistance with transportation arrangements when needed.
  • Ensured smooth transition between shifts by providing comprehensive handover notes to day staff regarding completed tasks and pending issues.
  • Upheld hotel brand standards by consistently adhering to established policies and procedures during nightly operations.
  • Collaborated with the housekeeping team to address any urgent cleaning needs that arose during overnight shifts.
  • Demonstrated flexibility and adaptability by effectively handling unexpected situations or emergencies that arose during overnight shifts, minimizing disruption for guests.
  • Provided exceptional customer service at all times, resolving guest concerns quickly while making them feel valued as individuals.

Senior Front of House

Fasque Castle Estate
02.2014 - 02.2015
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Collaborated with other team members to maintain a clean, organized, and welcoming environment.
  • Maintained knowledge of current promotions and events to provide accurate information to guests.
  • Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
  • Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
  • Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.

Trainee Operations Manager

Sala Boutique Hotel and Thai Restaurant
07.2013 - 12.2013
  • Enhanced employee engagement through the development of performance management systems and recognition programs.
  • Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
  • Mentored team members in developing their skills and advancing their careers within the organization.
  • Created a welcoming atmosphere for guests by consistently ensuring cleanliness and attention to detail throughout the dining area.
  • Actively reviewed online reviews from guests who had dined at our establishment so we could make necessary improvements when needed.
  • Assisted in hiring, training, and evaluating staff members, contributing to a positive work environment.

Receptionist Coordinator

SWN Business Centre
01.2013 - 06.2013
  • Streamlined invoice processing for the accounting department by ensuring accurate and timely data entry into the financial system.
  • Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
  • Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
  • Improved client relations with exceptional communication skills, providing information on products and services as needed.
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.

Receptionist

Hotel Rai
12.2011 - 12.2012
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Receptionist

Hotel Solo
10.2006 - 09.2011
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

09.2005

Skills

  • Cleaning practices
  • Task assignment
  • Department coordination
  • Staff Training and Development
  • Customer Service
  • Health and safety compliance
  • Guest Relations
  • Housekeeping knowledge
  • Maintenance and Repair Leadership
  • Complaints Handling

Languages

Bulgarian
Native language
English
Advanced
C1

Timeline

Housekeeping Supervisor

Lodore Falls Hotel & Spa
06.2023 - 11.2023

Live-in Caretaker/Housekeeper

UHNW Private Household
02.2022 - 04.2023

Housekeeping Team Leader

Fyri Resort
06.2021 - 09.2021

Housekeeping Supervisor

Hunters Moon Hotel
02.2020 - 10.2020

Housekeeping Supervisor

Natural Retreats
02.2018 - 02.2019

Conference and Banqueting Assistant

Stanbrook Abbey Hotel
02.2017 - 12.2017

Receptionist

Arctic Lodge
11.2016 - 01.2017

Housekeeper

Lake District Inns & Cottages
03.2016 - 10.2016

Night Porter

Jury's Inn
03.2015 - 02.2016

Senior Front of House

Fasque Castle Estate
02.2014 - 02.2015

Trainee Operations Manager

Sala Boutique Hotel and Thai Restaurant
07.2013 - 12.2013

Receptionist Coordinator

SWN Business Centre
01.2013 - 06.2013

Receptionist

Hotel Rai
12.2011 - 12.2012

Receptionist

Hotel Solo
10.2006 - 09.2011

High School Diploma -

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Krasimir Yordanov