Krasimir Yordanov
Summary
Highly-qualified Housekeeping Supervisor offering 17 years of hospitality experience. Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
Lodore Falls Hotel & Spa
Keswick, United Kingdom
06.2023 - 11.2023
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Live-in Caretaker/Housekeeper
UHNW Private Household
Oslo, Norway
02.2022 - 04.2023
- Daily cleaning includes dusting, vacuuming, mopping, changing beds, cleaning bathrooms and kitchen
- Laundry, ironing, and wardrobe management including caring for fine fabrics
- Tidying bedrooms
- Maintenance of household items
- Helping/Cooking breakfast
- Communicating with Principal regarding anything that needs to be addressed
- Keep gardens and green spaces clear of debris and litter
- Mow, trim and fertilize green spaces.
Housekeeping Team Leader
Fyri Resort
Hemsedal , Norway
06.2021 - 09.2021
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
- Streamlined daily operations for increased efficiency by implementing a new scheduling system for the housekeeping team.
- Improved team morale through open communication, recognition initiatives, and fostering a positive work environment.
- Promoted teamwork amongst housekeeping staff through regular meetings, sharing best practices, and providing ongoing feedback on performance improvements needed.
Housekeeping Supervisor
Hunters Moon Hotel
Sidmouth, United Kingdom
02.2020 - 10.2020
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Housekeeping Supervisor
Natural Retreats
John O' Groats , United Kingdom
02.2018 - 02.2019
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Conference and Banqueting Assistant
Stanbrook Abbey Hotel
Worcestershire , United Kingdom
02.2017 - 12.2017
- Maintained a clean and organized workspace, promoting a professional atmosphere for clients and colleagues alike.
- Trained new staff members on company policies and procedures, fostering a culture of teamwork and excellence within the department.
- Delivered comprehensive pre-conference briefings with team members to set expectations and delegate responsibilities effectively.
- Collaborated with event planners to develop customized floor plans and seating arrangements for each function.
- Increased event efficiency by streamlining communication between various departments involved in the event planning process.
- Facilitated smooth check-in processes for VIP guests attending high-profile conferences or banquets held at the venue.
Receptionist
Arctic Lodge
Lapland , Finland
11.2016 - 01.2017
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Housekeeper
Lake District Inns & Cottages
Keswick, United Kingdom
03.2016 - 10.2016
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Night Porter
Jury's Inn
Aberdeen, United Kingdom
03.2015 - 02.2016
- Facilitated timely luggage delivery for late-arriving guests while also offering assistance with transportation arrangements when needed.
- Ensured smooth transition between shifts by providing comprehensive handover notes to day staff regarding completed tasks and pending issues.
- Upheld hotel brand standards by consistently adhering to established policies and procedures during nightly operations.
- Collaborated with the housekeeping team to address any urgent cleaning needs that arose during overnight shifts.
- Demonstrated flexibility and adaptability by effectively handling unexpected situations or emergencies that arose during overnight shifts, minimizing disruption for guests.
- Provided exceptional customer service at all times, resolving guest concerns quickly while making them feel valued as individuals.
Senior Front of House
Fasque Castle Estate
Aberdeenshire, United Kingdom
02.2014 - 02.2015
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
- Maintained knowledge of current promotions and events to provide accurate information to guests.
- Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
Trainee Operations Manager
Sala Boutique Hotel and Thai Restaurant
Male, Maldives
07.2013 - 12.2013
- Enhanced employee engagement through the development of performance management systems and recognition programs.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Created a welcoming atmosphere for guests by consistently ensuring cleanliness and attention to detail throughout the dining area.
- Actively reviewed online reviews from guests who had dined at our establishment so we could make necessary improvements when needed.
- Assisted in hiring, training, and evaluating staff members, contributing to a positive work environment.
Receptionist Coordinator
SWN Business Centre
Doha, Qatar
01.2013 - 06.2013
- Streamlined invoice processing for the accounting department by ensuring accurate and timely data entry into the financial system.
- Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
- Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
Receptionist
Hotel Rai
Shumen, Bulgaria
12.2011 - 12.2012
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Receptionist
Hotel Solo
Shumen, Bulgaria
10.2006 - 09.2011
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
09.2005
Skills
- Cleaning practices
- Task assignment
- Department coordination
- Staff Training and Development
- Customer Service
- Health and safety compliance
- Guest Relations
- Housekeeping knowledge
- Maintenance and Repair Leadership
- Complaints Handling
Languages
Bulgarian
Native language
English
Advanced
C1
Timeline
Housekeeping Supervisor
Lodore Falls Hotel & Spa
06.2023 - 11.2023
Live-in Caretaker/Housekeeper
UHNW Private Household
02.2022 - 04.2023
Housekeeping Team Leader
Fyri Resort
06.2021 - 09.2021
Housekeeping Supervisor
Hunters Moon Hotel
02.2020 - 10.2020
Housekeeping Supervisor
Natural Retreats
02.2018 - 02.2019
Conference and Banqueting Assistant
Stanbrook Abbey Hotel
02.2017 - 12.2017
Receptionist
Arctic Lodge
11.2016 - 01.2017
Housekeeper
Lake District Inns & Cottages
03.2016 - 10.2016
Night Porter
Jury's Inn
03.2015 - 02.2016
Senior Front of House
Fasque Castle Estate
02.2014 - 02.2015
Trainee Operations Manager
Sala Boutique Hotel and Thai Restaurant
07.2013 - 12.2013
Receptionist Coordinator
SWN Business Centre
01.2013 - 06.2013
Receptionist
Hotel Rai
12.2011 - 12.2012
Receptionist
Hotel Solo
10.2006 - 09.2011