Krasimir Dimitrov
Technical Support
Sofia
Summary
Target-driven Senior Customer Support professional with over 5 years of experience in delivering effective solutions to customer issues. Committed to enhancing customer satisfaction and continuously improving skills in technical support, with a proven track record of achieving specific achievements or metrics
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Technical Support Level 3
Tek Experts
07.2020 - Current
- Company Overview: Outsourcing
- Achieved Employee of the Year Awards and recognition (2020-2023)
- Mentoring Level 1 and Level 2 Supports
- Collaborate with Product Engineering to identify defects and test software patches.
- Act as subject matter expert for the team on local and global level
- Coaching on Knowledge Centered Creation
- Providing feedback to management regarding customer satisfaction and responsiveness to customer needs
Technical Support Level 2
Tek Experts
08.2019 - 06.2020
- Company Overview: Outsourcing
- Mentoring Level 1 Support
- Customer orientated, motivated to take charge of both customer engagement and problem resolution
- Accept, prioritize, analyze and close all assigned to me client's requests with the needed quality within the expected deadlines
- Reproduce, troubleshoot, and resolve technical issues, identifying root causes and working towards solutions.
- Achieved Employee of the Year Award (2019)
Technical Support Level 1
Tek Experts
06.2018 - 08.2019
- Company Overview: Outsourcing
- 3 times achieved the award "employee of the month" within 1 year of work
- Working with customers/employees to identify Software related issues and advising for solution
- Analyzing logs to spot common issues and collaborate with seniors
Education
Bachelor - Information Security
University of Library Studies And Information Technologies
Sofia, Bulgaria 09.2015 - 06.2019
Skills
- Adaptability
- Ability to Work Under Pressure
- Ability to Multitask
- Leadership
- Fast Learner
- Ability to Work in a Team
- Customer Service
- Attention to Detail
Virtualization
Knowledge-Centered Service
Backup and Recovery
Timeline
Technical Support Level 3
Tek Experts
07.2020 - Current
Technical Support Level 2
Tek Experts
08.2019 - 06.2020
Technical Support Level 1
Tek Experts
06.2018 - 08.2019
Bachelor - Information Security
University of Library Studies And Information Technologies
09.2015 - 06.2019
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