Krasimir Dailov

Business Analyst – Process Improvement, Forecasting & Operational Support
Actively contributed to team meetings by sharing insights, addressing challenges, and collaborating on data-driven solutions. Developed clear, high-quality documentation to support training and onboarding efforts for new systems and procedures. Streamlined project management through effective communication and alignment across cross-functional teams.
Performed detailed gap analyses to identify areas for operational and system improvements. Created demand forecasts to support inventory planning and business strategy. Designed and maintained salary and bonus calculators, ensuring accurate and transparent compensation planning aligned with company performance metrics.

Sales Assistant – International Distribution
Managed the full cycle of monthly product orders across multiple countries, including demand forecasting, supplier coordination, and on-time delivery execution. Maintained and regularly updated the customer database to ensure data accuracy and support sales operations. Created and optimized route plans for sales representatives to improve field efficiency and coverage. Reconciled monthly sales balances and generated reports to support accurate performance tracking and decision-making.

As an Onboarding Specialist at Trading 212, I take charge of managing the onboarding process for new customers. My responsibilities include guiding customers through the account creation process, facilitating the approval of their documents, and providing support through both chat and email channels. I am committed to ensuring a smooth and efficient onboarding experience for customers, utilizing effective communication skills to address inquiries and concerns promptly. Through proactive engagement, I contribute to building trust and satisfaction among new customers, fostering lasting relationships in the dynamic landscape of our trading platform.

Content Writer / Copywriter
Crafted compelling and persuasive written content tailored to promote brands, products, and services across various platforms. Focused on engaging target audiences while aligning with strategic marketing objectives and client goals. Delivered clear, impactful messaging designed to drive interest, conversions, and brand awareness.

Quality Assurance Specialist – Forex Industry
Conducted in-depth reviews of customer interactions, including calls, emails, and live chats, to ensure adherence to internal quality standards and regulatory requirements. Delivered actionable feedback to client-facing teams to enhance service quality and compliance. Monitored trade-related communications and customer deposit processes in line with strict financial regulations set by governing authorities.

Customer Service Representative – Insurance Claims Support
Managed international insurance cases by coordinating medical examinations across multiple countries. Ensured timely collection and verification of medical documentation to support claims processing. Maintained clear communication with clients, healthcare providers, and insurance stakeholders to facilitate smooth case resolution and uphold service quality standards.