Expanded customer base through cold calling, networking, and relationship building.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Increased sales revenue by identifying and targeting high-potential accounts.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Provided feedback from customers to product development team, influencing future product enhancements.
Stayed up-to-date with industry trends to position company as market leader.
Built relationships with customers and community to promote long term business growth.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Attended monthly sales meetings and quarterly sales trainings.
Selected correct products based on customer needs, product specifications and applicable regulations.
Monitored service after sale and implemented quick and effective problem resolutions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Informed customers of promotions to increase sales productivity and volume.
Negotiated prices, terms of sales and service agreements.
Logistics Specialist
Baros Vision
01.2024 - 10.2024
Coordinated incoming and outgoing shipments to maintain schedules.
Provided customers with status updates for tracked packages.
Tracked orders and notified customers of status or potential delays.
Built long-term relationships due to prompt and courteous service.
Worked with customers to integrate processes and correct issues.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Monitored and adjusted inventory levels according to demand.
Transport Planning Manager
AIT INTERNATIONAL TRANSPORT LTD
Plovdiv, Plovdiv
01.2021 - 09.2023
Manage and Develop Express service in Europe. The company has 400 own trucks and different services for each client.
Manage and Develop Multi-modal transport (with own trailers)
Create and Manage business with subcontractors (with our own trailers)
Negotiate with clients for the fuel clauses and prices
Check the drivers salary reports
Make driver penalties for extra km, wrong routes, big fuel expense
Checking for possible optimizations of the business and finance processes
Make Analyses of the targets for different terms. 1 / 3 / 6 / 12 months
Looking for new markets and services
Listened to team members' feedback and proactively addressed concerns.
Managed calendar to schedule employee shifts, maintaining organized operations and complete staff.
Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
Key Account Manager
AIT INTERNATIONAL TRANSPORT LTD
09.2019 - 12.2020
Planning the express transports and specific clients in company
Optimizing the processes in all other teams in company
Looking for new customers and negotiating with the current ones for better terms
Finding a solution in every non-standard situation
Achieving monthly goals and targets
Verification of all transport documents like CMRs
Monitoring payment deadlines and delays
Dispatch Operative
AIT INTERNATIONAL TRANSPORT LTD
Plovdiv
03.2015 - 12.2018
Book loads
Operating trucking for current clients
Managing routes,fuel,driving time
Calculating the best route for transport operation
Giving the fastest solution for problems
Check the routes and give the best alternative for the transport
Education
Diploma of Higher Education - Bulgarian and Spanish languages
"Paisii Hilendarski" University of Plovdiv
01.2015
Skills
Self-motivation
Staff mentoring
Flexibility and Adaptability
Conflict Resolution
Decision Making
Creativity
Computer Skills
Teamwork
Fast Learner
Ability to Work Under Pressure
Effective Time Management
Relationship building
Customer relations
Sales funnel management
Solutions planning
Certification
Driving Licence
Interests
Travelling, Off-roading, Skiing, Camping, Hunting
Timeline
Sales Representative
Baros Vision
10.2024 - Current
Logistics Specialist
Baros Vision
01.2024 - 10.2024
Transport Planning Manager
AIT INTERNATIONAL TRANSPORT LTD
01.2021 - 09.2023
Key Account Manager
AIT INTERNATIONAL TRANSPORT LTD
09.2019 - 12.2020
Dispatch Operative
AIT INTERNATIONAL TRANSPORT LTD
03.2015 - 12.2018
Diploma of Higher Education - Bulgarian and Spanish languages