Summary
Overview
Work History
Education
Skills
Timeline
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Kostadin Kostadinov

Kostadin Kostadinov

Sofia

Summary

Technical support professional with deep expertise in managing and resolving complex technical issues. Known for improving system reliability and customer satisfaction through effective troubleshooting and proactive problem-solving. Strong focus on team collaboration and adaptability to evolving challenges, ensuring reliable support and innovative solutions.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Senior Technical Support Engineer

TeKnowledge
10.2014 - Current
  • Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
  • Worked closely with product management teams to identify potential areas for enhancement based or bugs detected in the applications on customer feedback and usage patterns observed during support engagements.
  • Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.
  • Developed and implemented training materials for new hires, resulting in faster onboarding and increased productivity.
  • Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
  • Providing support on applications such as Opentext ALM (Application Lifecycle Management), ALM Octane and OpenText Connect.
  • Understanding and working with Oracle, SQL and PostgreSQL Databases
  • Building environments and testing customer issues and integrations.

Education

Industrial Engineering

Technical University of Sofia
Sofia
04.2001 -

Skills

Problem resolution

Teamwork and collaboration

Training and mentoring

Scenario manual design

Ability to work in a dynamic environment

Timeline

Senior Technical Support Engineer

TeKnowledge
10.2014 - Current

Industrial Engineering

Technical University of Sofia
04.2001 -

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Kostadin Kostadinov