Konstantina Tomova

• Informed tour members of safety risks associated with attractions, confirming customer security.
• Worked closely with management staff to create new and lucrative tours.

Collaborated with other tour guides to provide comprehensive and enjoyable experience.

• Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
• Demonstrated superior professionalism while interacting with customers and vendors.
• Inspected tour sites for potential hazards and arranged for repairs when needed.
• Assisted tour members with luggage, bags and maps while handling other helpful tasks.
• Established positive relationships with tour members through fun and engaging conversation.
• Built personal relationships with guests to promote positive experiences.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Delivered timely and accurate updates to tour coordinator regarding tour progress.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Worked effectively in fast-paced environments.
• Arraging different croises with suppliers like Costa, MCI,Royal Cariibean.
• Working with different accomodation suppliers such as Go Global, Travelanda, Beds4 Greece, HotelBeds, World2meet and direct hotel booking for group tours.
• Working with different airliens, adding luggage and seats, date and destination amendment,checking and issuing airline tickets.
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• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Maintained awareness of types of rooms available in different resort locations.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Worked closely with front desk to achieve full occupancy of property.
• Booking hotels via different suppliers and hotel directly for Fairs and Exhibitions. Operating with Microsoft office and Outlook.

• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Communicated closely with servers to fully understand special orders for customers.
• Meeting and proving the best customer service to every customer, offering holidays and package deals including hotels, flights, and transfers from the airport to the hotel ,changing holiday date and destination, working with different hotels and company suppliers, operating with different airlines like – Jet2, EasyJet, Ryanair, British airways, dealing with hotel relocation and flights changes.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
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• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Bussed and reset tables to keep dining room and work areas clean.