Music, art, sports
Konstantin Kostov
Varna
Summary
Accomplished General Manager with a proven track record at KCS LLC, adept in operations management and fostering robust customer relationships. Spearheaded initiatives that significantly enhanced efficiency and team cohesion, leveraging skills in project management and staff motivation. Renowned for driving financial stability and nurturing a culture of high employee satisfaction and client loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
2
2
Languages
Work History
General Manager
KCS LLC
09.2015 - 04.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
KHR INC
09.2008 - 03.2015
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Team Head Waiter
Carnival Cruise Lines
11.2003 - 11.2007
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Education
GED -
Tourism Collage
Dobrich, BulgariaSkills
Operations management
Interests
Timeline
General Manager
KCS LLC
09.2015 - 04.2020
General Manager
KHR INC
09.2008 - 03.2015
Team Head Waiter
Carnival Cruise Lines
11.2003 - 11.2007
GED -
Tourism Collage
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