KONSTANSA BOBCHEV
New York
Summary
Organized and dependable candidate with a positive attitude. Excels at managing multiple priorities and willing to take on added responsibilities to meet team goals. Over 20 years of experience in high-end hotels and restaurants, owned by my family developing a strong passion for transforming locations into trendy spots. Diligent team player committed to exceptional guest services, directing staff, managing bookings, and resolving customer service issues. In-depth knowledge of the hospitality industry and business administration. Exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Extensive background in hotel management positions, well-equipped to contribute to the success of any organization in the hospitality industry.
Overview
12
12
years of professional experience
Work History
Luxury Hospitality Consultant
JK CONSULTING NYC
New York
07.2021 - Current
- Improved staff performance by implementing comprehensive training programs focused on customer service excellence.
- Streamlined hotel operations for increased efficiency through staff training and process improvements.
- Created memorable guest experiences through the design of unique hospitality concepts catered specifically towards target demographics.
- Implemented innovative solutions to enhance hotel aesthetics, improving overall guest experience and satisfaction ratings.
- Conducted regular competitor analyses which informed pricing adjustments thereby maximizing profitability without sacrificing quality.
- Coordinated successful events from concept planning through execution, ensuring a seamless experience for clients and their attendees.
- Optimized room layouts for maximum functionality, accommodating varied guest needs across different types of accommodations.
- Managed the recruitment and onboarding process for new employees, ensuring a strong fit with organizational culture and values.
- Enhanced guest satisfaction by implementing personalized services and anticipating client needs.
- Boosted revenue with targeted marketing strategies and promotions tailored to local events.
- Collaborated with management teams to identify areas for improvement in operational processes, leading to cost savings and increased efficiencies.
- Generated positive online reviews by proactively addressing guest concerns while maintaining a professional demeanor at all times.
- Enhanced customer loyalty programs resulting in higher repeat visits from valued clientele.
- Developed strategic partnerships with local businesses to provide guests with exclusive experiences and amenities.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Evaluated and promptly resolved lodging facility operational issues.
Real Estate Salesperson
Spire Group
New York
01.2022 - Current
- Experience in providing customer service while assisting prospects to find their new apartment
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated and hosted open houses, ensuring every visitor received personalized attention and thorough information about the property.
Private Business Advisor
New York & Europe
01.2019 - Current
- Provide advisory services for companies expanding their business from Europe to the USA and from the USA to Eastern Europe.
- Capitalized on strategic business partnerships to foster new market penetration.
General Manager of Operations
ISmoothies The ISmoothies Cafe® Co.
Orlando, Fl
08.2020 - 07.2021
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Exec. Assistant to Principal Broker
Spire Group
New York
01.2015 - 01.2019
- Acted as the main point of contact among executives, employees, clients, and other external partners for Principal Broker Bianka Yankov
- Managed work-flow calendars and set up meetings
- Assisted with marketing follow-ups to sphere of influence and new clients
- Helped communicate/celebrate company’s successes with clients and community via Social Media
- Prepared financial statements, reports, memos, invoices letters, and other documents.
Co-Founder
Kosto Innovations & Solutions
Abu Dhabi, UAE
01.2013 - 01.2015
- Founded and led organization in product design, development, marketing, and sales to promote Solutions Cloud Platform software to enhance operations for educational institutions
- Promoted SaaS products to corporate clients by designing effective marketing strategies, developing strategic relationships, and community partners
- Maximized profits by streamlining internal operations, analyzing business conditions to penetrate untapped markets, identifying new revenue streams, reducing operational costs, and driving sales growth.
Education
B.S. Business Administration -
Baruch College
NYCReal Estate Associate Salesperson License -
NYREI
01.2022
Skills
- Bilingual in Bulgarian and English; Proficient in Czech, beginner in Italian and Russian
- Microsoft Office, Adobe, On-Site
- Strong negotiation skills
- Goal-oriented mindset
- Property Management
- Local market understanding
- Sales strategy development
- Market Research
- Strong organizational skills
- Excellent teamwork
- Client-oriented
- Sales Presentations
- Highly Professional
- Staff Management
- Comparative market analysis
- Negotiation
- Market monitoring
- Innovative marketing strategist
- Business consultant
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Timeline
Real Estate Salesperson
Spire Group
01.2022 - Current
Luxury Hospitality Consultant
JK CONSULTING NYC
07.2021 - Current
General Manager of Operations
ISmoothies The ISmoothies Cafe® Co.
08.2020 - 07.2021
Private Business Advisor
New York & Europe
01.2019 - Current
Exec. Assistant to Principal Broker
Spire Group
01.2015 - 01.2019
Co-Founder
Kosto Innovations & Solutions
01.2013 - 01.2015
B.S. Business Administration -
Baruch College
Real Estate Associate Salesperson License -
NYREI