KITALINA IVANOVA
Sofia
Overview
25
25
years of professional experience
Work History
Expert Distance Technology Solutions for Corporate
UniCredit Bulbank
03.2025 - Current
- Define business requirements, functional specifications, and user acceptance criteria for banking products and services
- Work closely with IT, designers, and stakeholders to ensure seamless implementation of new features
- Assess existing systems, identify inefficiencies, and propose innovative solutions to optimize workflows
- Evaluate technical, operational, and regulatory aspects to support informed decision-making
- Conduct user acceptance testing (UAT), analyze data, and monitor key performance indicators (KPIs) to drive product enhancements
- Act as a bridge between business and technical teams, facilitating discussions, gathering requirements, and ensuring alignment on product goals
Business Expert
Codix
01.2022 - 01.2023
- Analysis and in-depth understanding of the clients' requests, requirements and business processes
- Critical evaluation of the impact of requirements on the software solution to include cross-module impact, evolution analysis and impact analysis on standardized modules
- Analysis and drafting of functional and modular specifications to serve as client documentation and basis for software development
- Carrying out written and verbal communication with clients and stakeholders with a view to obtaining or delivering relevant information
- Preparation of business case scenarios and approval books to serve as basis for tests and validation, participation in client trainings and assistances in the test and implementation phase
- Test execution and defect management in test and client environments
- Collaboration with the software architects and developers with a view to determining the optimal design and implementation approach based on the business requirements
- Close collaboration with project management to ensure the correct and timely follow up and delivery at each project phase
Senior IT Business Analyst
VIVACOM
01.2014 - 01.2021
- Identification of target-aimed requirements and changes of the existing Systems in cooperation with the divisions
- Analysis of complex technical requirements (processes, information, feasibility) and of ideas regarding their profitability and practicability
- Development of a profound understanding of customer wishes and of the requirements on our software system as basis for an elaboration of realizable solutions in the solution design
- Complete, profound and consistent acquisition, agreement, documentation and transfer of requirements and change requests to the development and the IT department
- Identify risks and dependencies
- Preparing detailed Business Requirements for IT development teams and supporting them
- Close communication with the development team
- Modelling of the user interface as well as describing the reaction of the system
- Development of test scenarios for application and batch processes as well as a definition of the possible results
Team Leader
"SEART" Ltd. (Italy)
01.2000 - 01.2013
- Leading of large, long cycle and joint working public projects in the area of Mobile Mapping Systems for road surveys and Road and Geographical Information Systems in Italy
- Synchronization and collaboration between the different type of companies participating in the project
- Leading and managing a team of 25 members
- Daily quality control, correction and evaluation of the completed designed systems
- Responsible for the final overall delivered Information Systems
- Recruitment of new people, weekly evaluation of the team members, preparation of training plans, and motivation and target programs
Education
Computer Systems and Technology -
Technical University of Sofia
Skills
- Business Analysis
- Functional Analysis
- Project Management
- Presentation skills
- IT Service Management
- Training
- Telecommunications
- Banking
- Mentoring
- Knowledge in MS SQL
- Knowledge in PL/SQL for Oracle DB
- Knowledge in API
- Knowledge in KAFKA
- Knowledge in Swagger
- Knowledge in Conceptual Data Model
- Experience with Agile delivery methodology
- Experience with Waterfall delivery methodology
Languages
English
Bulgarian
Timeline
Expert Distance Technology Solutions for Corporate
UniCredit Bulbank
03.2025 - Current
Business Expert
Codix
01.2022 - 01.2023
Senior IT Business Analyst
VIVACOM
01.2014 - 01.2021
Team Leader
"SEART" Ltd. (Italy)
01.2000 - 01.2013
Computer Systems and Technology -
Technical University of Sofia
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