Kirill Ablam
Varna
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
SPS Group
07.2021 - 07.2022
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Restaurant Waiter
Mazu Restaurant
07.2022 - 10.2022
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Restaurant Waiter
Capriccio Restaurant
05.2023 - 08.2023
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Bachelor's - Computer Science And Programming
Varna Free University "Chernorizets Hrabar"
Varna, Bulgaria 04.2001 -
Skills
Problem-solving abilities
Relationship Management
Multitasking
Active Listening
Critical Thinking
Languages
Russian, Bulgarian
Native language
English
Advanced
C1
Timeline
Restaurant Waiter
Capriccio Restaurant
05.2023 - 08.2023
Restaurant Waiter
Mazu Restaurant
07.2022 - 10.2022
Customer Support Specialist
SPS Group
07.2021 - 07.2022
Bachelor's - Computer Science And Programming
Varna Free University "Chernorizets Hrabar"
04.2001 -
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