Kelvin Ndou
Warsaw
Summary
Motivated and detail-oriented professional seeking a role within an innovative organization to contribute to the overall growth and success. Eager to learn new skills, adapt to dynamic environments, and push boundaries with a goal-oriented mindset. Skilled in problem-solving and maintaining high customer satisfaction, demonstrating a strong balance of technical and interpersonal abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Majorel
Szczecin (Remote)
01.2022 - 09.2023
- Answered an average of 220+ incoming calls interacting with customers across email, phone and social media per week using Genesis with an 87% resolution rate on the first contact
- Handled difficult and complex customer complaints, resolving issues within 6 minutes on average and receiving a customer satisfaction of 4,8 out of 6
- Actively worked to display a courteous and empathetic to customers
- Made inbound and outbound calls assisting customers with account access and domain related issues
Security Analyst
Action Stations
Johannesburg
03.2019 - 07.2020
- Monitored for any threats, risks, and vulnerabilities on the company's cloud-based and on-site network, ensuring a hybrid network security approach.
- Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
- Responsible for ensuring that employees have the appropriate entry-level card based on their position, created cards for employees to access the premises.
- Granted employees specific permissions on their computers to prevent unauthorized access to sensitive information or restricted resources.
- Conducted regular malware scans on all organization computers and implemented a password management policy that requires employees to change their passwords every 3 months.
Education
MBA - International Business Management
University of Economy
Bydgoszcz01.2024
High School Diploma -
Midlands Christian College
Gweru11.2018
Skills
- Kali Linux
- Ability to work in a team
- Problem Solving
- SQL
- CLOUD NETWORKING
- CISSP
- Transmission Control Protocol / Internet Protocol (TCP/IP)
- Network Architecture
- Cloud Networks
- Network Security
- Command line interface (CLI)
Certification
ICDL(INTERNATIONAL COMPUTER DRIVERS LICENSE)
CLAIT LEVEL 1 (SPREADSHEETS, WEBDESIGN, EXCEL)
CYBERSECURITY(GOOGLE)
COMPTIA SECURITY++
Languages
English
Native language
Timeline
Customer Service Representative
Majorel
01.2022 - 09.2023
Security Analyst
Action Stations
03.2019 - 07.2020
MBA - International Business Management
University of Economy
High School Diploma -
Midlands Christian College
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