MS Office 365
KATYA ACHKAKANOVA
MBA/Admin
Bulgaria
Summary
Organized and efficient Professional supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Reliable and adaptive, collaborative and multi-tasking. Great communication and interpersonal skills. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Ability to work both in reactive and proactive environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Administration Department Lead
Information Services JSCo
5 2018 - 06.2023
- Overseeing daily operations of the department, ensuring smooth workflow and adherence to deadlines
- Identifying areas for improvement within the department, developing action plans to address those needs effectively
- Delegating tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members
- Coordinating efforts among team members during times of change or crisis management situations
- Managing budgets for various projects within the department responsibility area, ensuring cost-effective allocation of resources
- Preparing annual budgets with controls to prevent overages
- Mentoring new hires within the department, providing and implementing guidance on company policies and procedures as well as job-specific tasks
- Monitoring expenses and implementing cost-saving measures
- Managing relationships with various vendors and service providers
- Participating in the selection of suppliers, signing contracts with vendors according to company's internal rules and the Public procurement act
- Organizing Company's special events - corporate parties, team buildings, trainings, etc
- Leading or contributing special projects as assigned by senior management.
- Overseeing facilities and office spaces, facility management
- Managing inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Communicating with managers of other departments to maintain transparency
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness
- Analyzing data trends to inform decision-making processes, driving continuous improvement within the department
- Managing department projects and quality assurance
Retail Manager
Triumph International JSCo
06.2009 - 07.2017
- Leading a team of retail associates to achieve sales targets and deliver outstanding customer experiences
- Overseeing store operations, including opening and closing procedures, cash management, and safety compliance
- Supervising and appraising store's personnel
- Training and developing new employees for ease of transition into team
- Motivating staff members by setting individual sales targets, following individual KPI's
- Managing a variety of corporate and local POS budgets
- Analyzing sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities
- Maintaining statistical and financial records on daily, monthly and yearly basis
- Maximizing profitability in the entrusted POS of the company
- Implementing daily operating procedures to keep store clean, adequately stocked, and well-organized
- Overseeing pricing and stock control in assigned stores
- Controlling store inventory and reviewing cash handling and operations reports
- Managing inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise
- Ensuring compliance with health and safety legislation on a regional level
- Contributing to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development
- Implementing loss prevention strategies to minimize shrinkage and maintain profitability.
- Coordinating special events such as holiday promotions or clearance sales to drive additional business
- Collaborating with corporate marketing teams to execute promotional campaigns that increased foot traffic in stores
- Implementing business strategies, increasing revenue, and effectively targeting new markets
- Reporting issues to higher management with great detail
Operations Manager
Aramis Mode Ltd
08.2008 - 04.2009
- Recruiting and training staff for the company's major store, located in Sofia
- Supervising operations staff and kept employees compliant with company policies and procedures
- Maximizing profitability of the store
- Increased profit by streamlining operations
- Overseeing pricing and stock control
- Implementing new inventory management system to optimize stock levels and reduce waste
- Dealing with customer queries and complaints
- Developing and implementing strategies to maximize customer satisfaction
- Analyzing and reporting on key performance metrics to senior management.
Expert International Activity
ITA Hold JSCo
09.2006 - 08.2008
- Organizing and conducting company international correspondence and meetings
- Creating and translating various company documents
- Responsible for organization and coordination of company events
- Organizing and chair meetings with company members and clients
- Making reports and analysis for senior management and deliver presentations
Education
Master of Business Administration -
University of National And World Economy
Sofia 09.2012 - 2012.04
Bachelor of International Economic Relations -
University of National And World Economy
Sofia 09.2010 - 2010.05
English language School -
William Gladstone High School
Sofia05.2004
Skills
Organizational skills
Multitasking
Adaptability
Team collaboration
Time management
Strategic planning
Strategic thinking
Problem solving
Project management
Driverlicense
B
Software
SalesForce, Trend
SAP
Timeline
Master of Business Administration -
University of National And World Economy
09.2012 - 2012.04
Bachelor of International Economic Relations -
University of National And World Economy
09.2010 - 2010.05
Retail Manager
Triumph International JSCo
06.2009 - 07.2017
Operations Manager
Aramis Mode Ltd
08.2008 - 04.2009
Expert International Activity
ITA Hold JSCo
09.2006 - 08.2008
Administration Department Lead
Information Services JSCo
5 2018 - 06.2023
English language School -
William Gladstone High School
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