Katrin Kirilova

As a GVE (Cisco) Pre-Sales Engineer specializing in data center architecture, I provide technical expertise and support. My role involves creating BOMs and delivering technical information regarding hardware, software, and services. I possess foundational knowledge of all network architectures and protocols.

• My professional background at Concentrix is closely intertwined with two projects undertaken by the company - VF and Cisco.
• I had the privilege of being a part of VF from October 2016 to October 2017, where I was entrusted with the management of the customer experience. My role included the entire journey from the moment an order was placed in the system, where I often provided assistance to customers encountering difficulties during this process, all the way through to the delivery of their parcels. Additionally, I took on the responsibility of facilitating the return process for customers dissatisfied with their purchases, ensuring a secure return and the prompt issuance of refunds. Towards the end of my affair with VF, I was honored with the opportunity to assume the role of Subject Matter Expert. However, I had a different aspiration in mind, one that led me towards pursuing a career in a B2B environment.
• I made a deliberate choice to transition into the role of a B2B Customer Support agent for Cisco, an opportunity that enabled me to provide valuable assistance to many of the world's leading companies in managing their orders from Cisco. I effectively used Salesforce and various internal systems of Cisco to streamline their order processes.
• Over the past three years, my focus has been exclusively on Cisco's internal sales operations, working closely with the sales team of the company. In this role, I have been involved in deal creation, resolving technical configuration challenges, and handling a wide array of tasks that go beyond the constraints of a single CV. I would be delighted to share more about my experiences during an interview.

I assumed the role of managing all car rental reservations, including customer service responsibilities all by myself, often extending beyond my official job description. To execute these duties effectively, I proficiently utilized an internal booking system, Microsoft Office 365, and maintained a 24/7 work mobile phone to promptly assist customers in urgent situations.