Katerina Taneva
Sofia,Bulgaria
Summary
Dynamic professional with expertise in leadership, team management, and performance improvement, complemented by advanced technical skills in HTML, CSS, responsive design, JavaScript, and ReactJS. Demonstrates exceptional analytical and critical thinking abilities alongside strong emotional intelligence to drive decision-making and conflict resolution. Adept at coaching and mentoring teams to achieve organizational goals while ensuring quality control and customer focus. Skilled in schedule management, delegation of work assignments, and monitoring production performance to meet deadlines effectively. Committed to fostering collaboration and continuous improvement within fast-paced environments.
Overview
13
13
years of professional experience
6043
6043
years of post-secondary education
1
1
Certification
Work history
Microsoft Office 365 Team Lead
Concentrix
Sofia
03.2022 - 03.2025
- Monitored team operations and workflow during busy periods, making adjustments to improve pace
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Ensured all team members adhered to company policies and procedures
- Facilitated regular meetings to discuss progress, challenges, and solutions
- Attending, leading interviews, and selecting people
- Resolved conflicts between team members professionally and efficiently
- Coordinated with other departments to streamline processes
- Reported on team performance to upper management regularly
- Provided regular feedback to team members on their performance
- Identified areas of improvement and implemented necessary changes
- Collaborated with other team leaders to achieve company goals
- Trained new employees and provided ongoing support
- Recognized outstanding contributions from individual team members
- Managed team members and delegated tasks effectively
- Developed strong communication channels within team
Microsoft Office 365 Senior Queue Manager
Concentrix
Sofia
10.2020 - 03.2025
- People management, responsibility for distribution of the daily volume
- Cooperation and communication with partners and vendors
- Analyze the results and preparation of an improvement plan for the next periods
- Delegated tasks to team members according to their abilities and workload
- Maintained open communication channels within organization
Microsoft Office 365 Frontline Technical Support Engineer
Convergys
Sofia
03.2016 - 10.2020
- People management
- Daily dispatch, daily and monthly reporting
- Cooperation and communication with partners and other vendors
Senior Advisor at BMW Leasing
SITEL Bulgaria
Sofia
06.2012 - 06.2016
- Processing of financial documents
- Customer Service back-office overview the daily work
- Opening of accounts and tax exemptions
- Quality monitoring, coaching
Customer Service Back Office Banking Advisor at BMW Bank
SITEL Bulgaria
Sofia
11.2011 - 05.2012
Education
Master's Degree - Financial Management
University of National and World Economy
Bachelor's degree - Insurance and Human resources
University of National and World Economy
German Language School -
Goethe
React JS - undefined
Software University
HTML & CSS - undefined
Software University
JS Advanced - undefined
Software University
JS Fundamentals - undefined
Software University
Programming Basics with Javascript -
Software University
Skills
- Teamwork and collaboration
- Decision Making
- Emotional Intelligence
- Research & Strategy
- Active Listening
- Self-Motivated
- Analytical And Critical Thinking
- People Management
- Work assignment delegation
- Performance and production monitoring
- Schedule management
- Customer focus
- Coaching and mentoring
- Deadline management
- Performance improvement
- Attention to detail
- Conflict resolution
- Employee evaluation
- Quality control
- Team Check-ins
- Leadership
- Verbal and written communication
- Staff training
- Goal setting
- Technical support
- Leading team meetings
- HTML and CSS Knowledge
- HTML and CSS coding skills
- HTML and CSS styling
- Responsive design
- Javascript
- ReactJS experience
Certification
- Deutsches Sprachdiplom DSD II Niveau C1
- React JS, Software University, 02/01/21
- HTML & CSS, Software University, 01/01/21
- JS Advanced, Software University, 01/01/20
- JS Fundamentals, Software University, 09/01/19
- Programming Basics with Javascript, Software University, 01/01/19
Languages
English
Advanced
German
Advanced
Timeline
Microsoft Office 365 Team Lead
Concentrix
03.2022 - 03.2025
Microsoft Office 365 Senior Queue Manager
Concentrix
10.2020 - 03.2025
Microsoft Office 365 Frontline Technical Support Engineer
Convergys
03.2016 - 10.2020
Senior Advisor at BMW Leasing
SITEL Bulgaria
06.2012 - 06.2016
Customer Service Back Office Banking Advisor at BMW Bank
SITEL Bulgaria
11.2011 - 05.2012
Bachelor's degree - Insurance and Human resources
University of National and World Economy
React JS - undefined
Software University
HTML & CSS - undefined
Software University
JS Advanced - undefined
Software University
JS Fundamentals - undefined
Software University
Master's Degree - Financial Management
University of National and World Economy
German Language School -
Goethe
Programming Basics with Javascript -
Software University
Similar Profiles
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Russel LopezRussel Lopez
Social Media Analyst at ConcentrixSocial Media Analyst at Concentrix
Loai Al-ShannagLoai Al-Shannag
Customer Support Advisor at ConcentrixCustomer Support Advisor at Concentrix
LUCKY VIERNESLUCKY VIERNES
Customer Support Associate at ConcentrixCustomer Support Associate at Concentrix
Valentina TsvetanovaValentina Tsvetanova
Head of department at ProCredit Bank (Bulgaria) EADHead of department at ProCredit Bank (Bulgaria) EAD