Fintech Analyst II
Tek Experts
1 2024 - Current
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.
- Identify cases that require escalation (either technically or strategically).
- Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc. and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture.
- Create and maintain incident management requests to product group or engineering group.
- Providing ramp activities, knowledge sharing, technical coaching and mentoring.
